Liaison and Diversion Peer Support Volunteer

Volunteer

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

Do you have lived experience of the criminal justice system and want to use it to support others? As a Peer Support Volunteer, you'll provide low-level, one-to-one support to individuals moving on from our Community Link service, helping them build confidence, maintain wellbeing and stay engaged with services and their local community.

This is a rewarding opportunity to make a real difference in people's lives while gaining valuable experience, training and ongoing support as part of a welcoming and dedicated team.

Key Duties

• Provide regular one-to-one support in person or over the phone.
• Offer emotional support and active listening.
• Support individuals to build confidence, independence and resilience.
• Encourage engagement with community activities, social networks and appointments.
• Recognise early signs of disengagement and report concerns appropriately.
• Maintain professional boundaries and confidentiality at all times.
• Attend supervision sessions, team meetings and relevant training.

About You

We're looking for someone with lived experience of the criminal justice system who is empathetic, non-judgemental and passionate about helping others. You'll have good communication and IT skills, be able to maintain confidentiality and professional boundaries, and be comfortable working both independently and as part of a team.

To apply for this role, it is an essential requirement that you have lived experience of the criminal justice system. This means you must have experienced police custody, been arrested and have convictions and/or cautions. Your lived experience will help you provide meaningful support and encouragement to individuals accessing the service.

Most importantly, you'll share our values of Kindness, Courage and Respect and have a genuine desire to help people make positive changes in their lives.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: