Level: Mid
Department: Loudoun Homeless Service Center
Reports To: Assistant Director of Programs
Salary Range: $58,000–$64,000
Location: Leesburg, VA
FLSA Status: Exempt

About Us

Shelter House was established in 1981 to address homelessness in Fairfax County. Today, our team of over 200 employees is committed to preventing and ending homelessness and domestic violence. Our work is guided by our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

About the Role

The Senior Case Manager supervises the case management team and oversees services for families and individuals experiencing or at risk of homelessness. This position ensures effective case management, housing coordination, client assessments, and service planning. The Senior Case Manager also supports complex cases, intake and diversion services, and participates in a rotating on-call leadership schedule.

Duties and Responsibilities

• Supervise, coach, and evaluate Case Managers, including regular one-on-one meetings and professional development.
• Oversee client assessments, individualized service plans, case management, and housing stabilization efforts.
• Provide guidance on complex cases, client appeals, and service coordination.
• Ensure accurate and timely HMIS documentation and conduct monthly case file reviews.
• Support recruitment, onboarding, and training of Case Managers.
• Review and approve employee timesheets and leave requests.
• Manage referrals through the Coordinated Entry System and collaborate with the Data Quality Team.
• Oversee intake screenings, client assessments, and referrals for shelter, prevention, overflow motel, and rapid rehousing services.
• Coordinate Region II referrals with CSP and maintain the Region II client list.
• Provide daily shelter capacity updates to shelter providers and OPEH.
• Participate in intake screening and after-hours on-call management rotations.
• Facilitate weekly BNL meetings, case conferences, and team meetings.
• Support file audits, intake process improvements, and program reporting.
• Participate in quarterly provider meetings and required training.
• Maintain effective communication with community partners while ensuring client confidentiality.
• Utilize Microsoft Office, HMIS, and other required systems.
• Demonstrate Shelter House's core values and perform other duties as assigned.

Requirements

Required Qualifications

• Bachelor's degree in Human Services or related field, or equivalent experience.
• 3+ years of human services or direct service experience.
• Strong communication, public speaking, and decision-making skills.
• Ability to manage competing priorities.
• Valid driver's license.
• Availability to work evenings and weekends as needed.

Preferred Qualifications

• Master's degree in Human Services or related field.
• 2+ years of program or staff management experience.
• Experience serving individuals and families impacted by homelessness, domestic violence, or sexual violence.

Physical Requirements

• Annual TB testing required.
• Ability to sit or stand for extended periods.
• Ability to lift 10–20 pounds.

Benefits

Benefits:

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• 4 Annual Employee Engagement Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.