Job Description

Job Summary:

The Leave of Absence Specialist is responsible for delivering first class case management to Wawa Associates experiencing a leave event. This role manages the day to day processes pertaining to all paid and unpaid leave transactions, as well as, the management of accommodations and restrictions and return to work procedures.

Principal Duties:

• Consult with and advise associates regarding eligibility and qualification requirements for leave of absence and/or accommodation requests.
• Work with both Corporate and Operations leaders to ensure deep understanding of the leave of absence process and compliance requirements.
• Responsible for timely tracking of initial requests, appropriate documentation and utilization of approved time off.
• Maintain close contact with associates and managers regarding duration, return to work and extensions of leave when applicable.
• Collect and coordinate critical data requests as needed to support Wawa in its compliance matters and in defense of legal matters.
• Collaborate with Operations Leaders and Associate Relations by providing information to support employment decisions subsequent to leave exhaustion.
• Report all escalations and collaborate with the LOA Lead as necessary regarding high risk claims and cases.

Essential Functions:

• Working knowledge of ADA and FMLA regulations, as well as, state regulations pertaining to paid and unpaid leaves of absence.
• Self-motivated with independent critical thinking and problem-solving skills.
• High volume customer service experience
• Excellent written and verbal communication skills tailored to a diverse audience
• Ability to function in a fast paced, high pressure work environment.
• Strong capacity to balance associate advocacy with risk and compliance

Basic Qualifications:

• High School Diploma or Equivalent
• 2 - 5 years’ experience in absence management
• Comprehensive knowledge of HR Leave laws, ADAAA and applicable state/federal regulations
• CLMS, CPDM or other relevant certification preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.