Lead Qualification Representative

Charlotte, North Carolina, United States

CPI Security, a leader in the security and automation solutions industry, is looking for a Lead Qualification Representative to join our growing team at our corporate headquarters in Charlotte, NC! This is more than “just a job” – it’s your chance for a fulfilling, purpose-driven career protecting what matters most. In this role, you will be the first point of contact for inbound and web inquiries, engaging prospects, qualifying interest, and handing off the right opportunities to our sales team. Customers come to you — and you’ll help make sure every lead is handled with energy, professionalism, and care.

What You'll Do:

• Respond to all inbound and web inquiries, including live chat, with a prompt, professional, and engaging approach
• Cultivate initial engagement with prospects in order to generate qualified opportunities
• Qualify incoming leads to ensure an optimal handoff to the sales team
• Devise and follow a process to ensure qualified leads are transferred to the appropriate department
• Pass qualified leads over to the sales team with complete, accurate information
• Ensure compliance with regulations and best practices for contact strategies
• Provide best-in-class customer care in all interactions

What We're Looking For:

• High school diploma or equivalent
• 2–3 years of previous telemarketing/phone sales experience required
• Strong communication, customer service, and people skills
• Ability to thrive in a busy, fast-paced environment
• Comfort engaging prospects by phone, chat, and other inbound channels
• A self-starter who can operate independently and as part of a team
• Coachability with a desire to grow professionally

What’s In It For You!

• Compensation: $20/hr plus monthly bonuses. Average annual earnings: $41,000–$47,000
• Great medical, dental, vision, short- & long-term disability and life insurance options
• Company paid holidays, floating holiday, and paid time off (PTO)
• 401(k) plan with competitive company match
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education
• Engaging and fun company culture that’s made up of a diverse group of people
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff
• Birthday and Work Anniversary Rewards

At CPI Security, we protect what matters most — for our customers, our communities, and our teams.