Summary of This Role

The Partner Solutions Lead is responsible for defining and delivering the SMB Partner Solutions strategy across the UK & Ireland, acting as the product lead for partner-facing propositions and experiences. Working closely with our banking partners, ISOs and internal stakeholders, the role drives partner growth, platform adoption and customer outcomes whilst supporting technology transformation. The Partner Solutions Lead ensures partner propositions remain commercially effective, compliant with regulatory, legal and scheme requirements, and aligned to both partner and business objectives.

What Part Will You Play?

As Partner Solutions Lead for SMB UK & Ireland, you will lead product engagement with strategic banking and ISO partners, helping to shape solutions that drive growth, partner satisfaction and long-term value. You will work across Product, Technology, Commercial, Operations and Compliance teams to support partner onboarding, platform adoption and proposition enhancement, whilst helping partners transition from legacy experiences. Through strong partner relationships and a deep understanding of SMB market needs, you will deliver solutions that support commercial objectives, improve partner performance and ensure compliance with all regulatory, legal and scheme obligations.

Key Responsibilities

Partner Strategy & Growth

• Define and deliver the SMB Partner Solutions strategy for UK & Ireland.
• Build strong relationships with key banking and ISO partners to support growth and engagement.
• Drive partner adoption of strategic products, services and platforms.

Partner Performance & Transformation

• Support the migration of partner portfolios from legacy experiences.
• Reduce partner-led attrition and dormancy across the back-book portfolio.
• Monitor partner performance and identify opportunities to improve commercial outcomes.

Governance & Delivery

• Ensure partner propositions comply with regulatory, legal and scheme requirements.
• Own and prioritise the Partner Solutions roadmap, delivering commitments against agreed timelines.
• Collaborate across Product, Technology, Commercial and Operations teams to achieve business objectives.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree
• Typically Minimum 10+ Years Relevant Exp
• Experience in similar business product services and/or external customer/market experience

Preferred Qualifications

• Master's Degree
• MBA
• Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult. Having ownership of a function, major account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects. Barriers to entry such as technical committee and senior management review exist at this level.
• Job Complexity - Works on issue that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
• Supervision - Exercises wide latitude in determining objectives and approaches to critical assignments.