When you join the Cleveland Clinic’s Strongsville Family Health and Surgery Center team, you become a caregiver at one of the most respected healthcare organizations in the world. This patient-friendly facility offers a wide array of services to provide patients with unparalleled care and support. Here, you will work alongside passionate and dedicated caregivers, receive endless appreciation and build a rewarding career. 

As Lead Phlebotomy Technician, you will ensure the Inpatient Phlebotomy, Outpatient Lab and the Specimen Processing area maintain a continuous workflow. In this role, you will complete associated duties, such as drawing blood, transporting specimens and interpreting physician orders.

A caregiver in this position works Mon-Fri, 8:00am—5:00pm. Rotating Saturdays, from 8:00am—12:00pm. 

A caregiver who excels in this role will:   

• Handle internal and external customer service issues/concerns and initiate any necessary follow-up. 

• Communicate to the staff all procedural changes and/or problems pertinent to the delivery of healthcare. 

• In the absence of Supervisor or Team Leader, serve as the point person for problem resolution in a timely manner. 

• Collect blood samples from all patients using venipuncture or capillary puncture techniques. 

• Interpret physician orders for sample collection. 

• Instruct patients in the proper technique for collecting various specimens. 

• Process specimens and enter results for tests referred to reference laboratories. 

• Deliver all samples collected to the Laboratory Accession Area for processing. 

• Ensure safety and attend to any patient who faints or becomes ill. 

• Coordinate orientation and training schedules. 

• Assist Supervisor/Team Leader to ensure section is in compliance with accrediting and regulatory agency standards and safety guidelines. 

• Assist in the training of Phlebotomy students and the orientation of new employees. 

• Participate in and/or conduct in-services and continuing education programs. 

• Attend workshops, seminars and lectures to keep current on new procedures and equipment. 

• Maintain inventory system for Laboratory stock and Outpatient Drawing Areas. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED 

• Two years of experience in a clinical laboratory 

• Proficiency in infant and pediatric phlebotomy 

• Demonstrated leadership and training experience 

Preferred qualifications for the ideal future caregiver include:   

• Associate’s Degree 

• Phlebotomy Certification 

• Hospital experience