HOURS: M - F 12:30pm -9:00pm/Rotating Weekends and Holidays

JOB RESPONSIBILITIES

Operational Support and Scheduling - In addition to the work performed as an LST or Phlebotomist, assist the department leadership by coordinating daily operations and scheduling backup coverage when needed. This includes ensuring that a process assistant is available for the supervisor and confirming that site-specific mitigation plans are accurate and complete. Act as a secondary point of support for patient concerns and complaints when the supervisor is unavailable.

Staffing and Workflow Management - Monitor and adjust bench assignments in real time to accommodate call-offs, PTO, or areas with heavy workloads. Provide assistance and reallocate staff as needed. Oversee workflow to ensure timely completion of tasks such as second reviews of manual entries, scanning requisitions, and filing paperwork.

Troubleshooting and Communication - Serve as an available resource for resolving complex sample issues and test order questions. Act as an additional point of contact for coordination with site or unit leadership regarding inpatient phlebotomy or TRC needs. Facilitate clear communication between teams to maintain smooth operations.

Waived Testing Leadership - Take ownership of waived testing responsibilities by coordinating key operator duties and ensuring compliance with established protocols. This leadership role involves maintaining standards for testing accuracy and supporting the team in meeting regulatory and quality requirements.

Training and Process Improvement - Support preceptors by helping assign training responsibilities and observing training methods to ensure quality. Collaborate on process improvement initiatives and participate in testing new practices or changes. Communicate observations and data-driven insights to the supervisor for retraining and coaching opportunities.

Scope: Provides support to the Clinical Laboratories’ Phlebotomy and Lab Support leadership who have a minimum of 5 direct reports in areas of high complexity and operational activity.

JOB QUALIFICATIONS

• High school diploma or equivalent

• 4+ years technical experience in a related laboratory setting

• Demonstrated leadership experience

• Preferred: Phlebotomy or Medical Assistant certification, OR Associate's degree in science

Primary Location

Schedule

Shift

Department

Employee Status

FTE

Weekly Hours

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability