What success looks like in this role:

Network Leadership & Escalation:
Serves as the highest on shift escalation point for complex network issues, including routing, switching, firewalling, VPN, and connectivity failures. Provides expert level troubleshooting and root cause analysis, building on Level 2 responsibilities such as: “Diagnoses and resolves complex issues across host environments and connectivity layers.”; Ensures network credential separation from server-focused staff.

Operational Oversight:
Oversees daily NOC operations for network monitoring, alert triage and proactive remediation. Ensures consistent execution of monitoring tasks derived from Level 2 duties like: "Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance." Ensures 24x7 coverage, shift handoff quality and operational continuity.

Incident & Problem Management:
Owns major network incidents from detection through resolution. Leads post-incident reviews and drives long-term network remediation. Coordinates with Windows/Linux teams for cross-domain issues while maintaining credential boundaries. Cyber Backup / Cyber Vault Support: Provides network expertise for the Cyber Backup environment in December. Ensures the NOC (not the customer's network team) supports this service. Trains Level 2 network staff on Cyber Backup network requirements.

Documentation, Compliance & Process Improvement:
Oversees network runbooks, SOPs, diagrams and configuration documentation. Ensures accurate configuration data, consistent with Level 2 expectations such as: "Updates system records and maintains accurate configuration data." Identifies operationaaal gaps and implements improvements across tools and workflows.

Team Leadership & Knowledge Transfer:
Provides ily guidel 2 and Level 1 staff. Validates readiness and ensures consistent execution of network procedures. Reviews and approves runbooks and how-to guides created by Level 2 network staff.

You will be successful in this role if you have:

• BA/BS degree and 4–6 years of relevant experience OR equivalent combination.
• Deep expertise in network engineering (routing, switching, firewalls, VPN, load balancing).
• Demonstrated ability to lead technical teams in a 24×7 operational environment.
• Strong background in incident management and operational reporting.
• U.S. Citizenship and U.S. residency required.
• Ability to work rotating shifts and support mission critical operations.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.