Typical Accountabilities
- Provide a range of facilities/laboratory units maintenance, security, safety, customer support, transportation, and support services to enable efficient, and safe operations across the site.
- Act as a point of contact for service inquiries, technical issues, and incidents, using knowledge and experience to resolve problems directly or advance.
- Respond and documents facilities, safety, security, and business-critical alarms, incidents, and emergencies, assuming operational control if necessary and liaising with internal and external collaborators (including emergency services).
- Conduct routine and ad-hoc inspections, preventative maintenance, and repair to offices, laboratories, technical areas, vehicles, and site infrastructure, ensuring compliance with applicable internal and external standards.
- Support business teams through logistical activities such as office moves, meeting support, transport arrangements, and delivery of safe and efficient personnel or materials transportation as required.
- Coordinate, track, and analyze vendor, contractor, and service provider performance and efficiency, reporting relevant data and insights for business case development and operational improvement.
- Prepare, analyze, and present reports relating to facilities performance, incident management, maintenance, compliance, and customer satisfaction to advise management decisions and drive continuous improvement.
- Adhere to and advocate for health, safety, security, environmental, and good practice standards, maintaining up-to-date knowledge and promoting compliance within the team.
- Share technical, procedural, and safety knowledge with colleagues and supports the onboarding and informal training of new/junior staff.
- Actively participate in business change initiatives, contribute to project activity, and adapt to new systems, technology, and process improvements as the need arises.
- Leverage lean process improvement principles to optimize outcomes within own area.
- Identify ways to implement digital solutions that improve performance and efficiency.
- Proactively identify and propose opportunities for improvement to address risk and improve sustainability initiatives.

Qualifications and Skills

Minimum Qualifications:

• High school diploma/GED with 7 years of relevant experience, preferably in mechanical, electrical or related field.
• Minimum of 4 years of experience within a GMP biopharmaceutical or pharmaceutical manufacturing environment.
• Strong understanding of GMP regulations, FDA guidelines, and industry best practices related to equipment maintenance and reliability.
• Excellent communication skills and experience with computerized maintenance management systems (CMMS) and maintenance-related documentation in a regulated environment.
• Knowledge of safety and environmental regulations related to facility and equipment maintenance.
• Knowledge of Microsoft Office Suite Programs Word, Excel, Outlook specifically
• MD Class 5 Boilers License
• Ability to read P&ID’s
• Ability to read Schematics.
• Strong Understanding of Building Automation Systems

Desirable:

• Additional education: Associate degree in mechanical, electrical, industrial maintenance, engineering technology, facilities, or a related discipline.
• Professional certifications: Relevant Maryland state licences or certifications, where applicable, and OSHA 30 certification.
• Maintenance methodologies: Experience with risk-based maintenance, reliability-centred maintenance, condition-based maintenance, or similar reliability programmes.
• Continuous improvement: Familiarity with Lean Six Sigma or other structured process improvement methodologies.
• Project and vendor management: Experience supporting equipment projects, contractor coordination, financial or vendor management, change management, or service improvement initiatives.

Key Relationship to Reach Solutions
Internal: Facilities, technical, and customer service teams; Business unit and project teams; Internal customers and senior management.
External: Service providers, vendors, and contractors; Clients, visitors, and business partners; Emergency services, regulatory authorities, and external stakeholders.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.