Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology and Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions. 

Your Team 

The Lead, Identity & Access Management (IAM) User Operations role is responsible for owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant, and scalable. 

This is a hands-on leadership role requiring strong technical expertise, risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra ID. 

As a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization. This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions. 

This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 2 days p/week. This role will require intermittent work outside of standard business hours to support operational needs. 

What You Can Expect on a Typical Day 

• Oversee IAM operational processes and outcomes, ensuring efficient, secure, and compliant access management across enterprise platforms. 

• Evaluate access-related risks, exceptions, and control gaps while determining and implementing appropriate mitigation actions. 

• Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges. 

• Identify opportunities to enhance IAM processes and leverage automation and PowerShell scripting to improve efficiency, scalability, and control effectiveness. 

• Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness. 

• Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement. 

• Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.