FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition:

Shaping the Future of Enterprise Master Data Management within Enterprise Data & Analytics. Lead and strengthen MDM data consumption, quality, validation, and downstream reporting processes. Drive data integrity across Customer 360 / Reference 360 ecosystems while enabling high-quality, governed, and analytics-ready data for enterprise and regulatory consumption.

Contribute to the evolution of data culture by building and enhancing data infrastructure, reporting frameworks, optimizing data pipelines, Data remediation for Regulatory Reporting needs and mentoring teams on data storytelling and visualization best practices with advanced data technologies and experience.

Job Details

• Position Title:  Lead Data Analyst – Enterprise Data & Analytics
• Career Level: P3
• Job Category: Manager
• Role Type: Hybrid
• Job Location: Bangalore

Data analysis, data quality management, data stewardship support, operational execution, reporting & metrics, root cause analysis, stakeholder collaboration, and process improvement.

About the Team:

The Data Management Analyst supports enterprise data operations through data analysis, stewardship activities, data quality monitoring, issue investigation, and operational reporting.'

This role partners with Data Stewards, Business SMEs, Technology teams, and Data Governance teams to ensure customer and organizational master data is accurate, complete, and consistent across enterprise systems.

The Analyst is responsible for monitoring data quality, performing data investigations and reconciliations, supporting stewardship operations, producing operational metrics, and identifying opportunities to improve data processes and governance controls.

Key Responsibilities

Data Operations & Stewardship Support

• Support customer and organization master data maintenance activities and remediation requests.
• Analyze and validate data changes submitted through stewardship and operational requests/ tickets .
• Monitor operational queues and assist in meeting SLA commitments.
• Perform production remediation/validation and data verification following releases and deployments.
• Support Stewards with merge, unmerge, hierarchy management, survivorship, and data correction activities.
• Assist Data Stewards with data investigations and issue resolution.

Data Quality Analysis

• Monitor Critical Data Elements (CDEs) and Data Quality KPI dashboards.
• Perform data profiling, reconciliations, and completeness assessments.
• Investigate duplicate records, matching exceptions, and master data anomalies.
• Identify, document, and track data quality issues through remediation.
• Conduct root cause analysis (RCA) on recurring data quality defects.
• Collaborate with business and technology teams to resolve data inconsistencies.

MDM Data Analysis & Reporting

• Create and maintain stewardship, operational, and data quality reports.
• Analyze request volumes, SLA performance, backlog trends, and quality metrics.
• Develop ad hoc analyses to support governance and operational decisions.
• Identify trends, patterns, and opportunities for process improvements.
• Support dashboard development and KPI reporting for leadership.

MDM Process /UI Support

• Document operational procedures, business rules, and stewardship workflows.
• Support implementation of data governance controls and standards.
• Assist in User Acceptance Testing (UAT) and post-production validation activities.
• Participate in governance reviews, data quality assessments, and issue management processes.
• Recommend process improvements based on analysis findings.

BU/Funtional Support ( P3 role )

• Provide  support to business users, Data Stewards, and Technology teams.
• Participate in governance meetings and operational reviews.
• Support training and onboarding activities for stewardship users.
• Serve as a liaison/ops support between business and technology teams during data investigations.

Experience

• 4-7 years of experience in Data Analysis, Data Governance, Data Quality, Data Operations, or Enterprise Data Management.
• Experience performing complex data investigations and root cause analysis.
• Experience supporting enterprise data governance and stewardship initiatives.
• Experience developing metrics, dashboards, and operational reporting.
• Experience supporting large-scale data management programs preferred.

Responsibilities

P3 Senior Data Analyst

• Independently conducts complex data analysis and issue investigations.
• Leads data quality assessments and root cause analyses.
• Coordinates cross-functional resolution of data issues.
• Develops advanced reporting and KPI frameworks.
• Supports governance initiatives and process improvement efforts.
• Mentors junior analysts and provides guidance on analytical techniques and data management best practices.

Good to Have

Customer / Finance Domain Knowledge

• Familiarity with customer, organizational, financial, and reference data domains.
• Experience supporting regulated financial services environments.

Analytical & Technical Skills

• Strong SQL querying and data analysis skills.
• Data profiling, reconciliation, and validation experience.
• Root cause analysis and problem-solving capabilities.
• Data quality assessment and remediation tracking.
• Reporting and dashboard development.
• Ability to analyze large datasets and identify trends.

Preferred Tools & Platforms

Experience with one or more of:

• SQL Server
• Oracle
• Snowflake
• Collibra / IDQ / IDMC
• ServiceNow / Azure DevOps /JIRA/AGILE
• Power BI / Excel / Advanced Analytics

Communication & Collaboration

• Strong written and verbal communication skills.
• Ability to present analytical findings to business stakeholders.
• Experience documenting business rules, data issues, and process workflows.
• Ability to collaborate effectively across business, operations, stewardship, governance, and technology teams.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.