Hours: 40 hours weekly, Monday-Friday - Day Shift

Location: Medical Infusion Care - Lowell Saints Campus

Address: 1 Hospital Drive, Lowell, MA (Saints Campus)

Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.  Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand. 

Job Overview 

This position provides support to the practice by acting as a Team Leader and coordinating the work of an assigned group of administrative staff. Supports the Practice Manager to ensure smooth flow of operations, monitor compliance to established policies, and identify improvement opportunities. This position plays a key role in the practice’s revenue cycle process, clinical operations, and enhancing the patient experience. 

Job Description 

Minimum Qualifications: 

1. Associate’s degree AND Three (3) years of experience supporting customers OR;

High school diploma or equivalent AND Five (5) years of experience supporting customers with at least two (2) years of experience in a healthcare setting.

Preferred Qualifications: 

1. Five (5) years of experience in a healthcare setting, including staffing and scheduling.

2. Bilingual. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Manages the referral process for the practice to ensure effective coordination of care. 

2. Assists in developing coverage plans and arranging staffing. 

3. Coordinates training, assignment, and set-up of new staff: processing network request forms, passwords, and informing Practice Manager of any need for equipment ordering/set-up. 

4. Takes a lead role in template creation and changes related to this position and identifies opportunity to improve productivity/efficiency. 

5. Identifies and participates in performance improvement and other special projects. 

6. Assists in assuring regulatory compliance and completes rounds of the work area to assess improvement needs. 

7. Manages copay collection logs and organizes daily deposits for Practice Manager. 

8. Manages inventory of supplies related to front desk, exam rooms, and team rooms and notifies Practice Manager when to place orders. 

9. Holds practice coordinator meetings to assign tasks dependent on the needs of the practice. 

Physical Requirements:  

1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs. 

2. May be exposed to dust and other typical office-like discomforts. 

3. Manual dexterity using fine hand manipulations for computer keyboard operation. 

4. Requires ability to see computer screen and read reports. 

5. Requires ability to hear instructions from physicians and other clinical or nursing staff. 

6. Some exposure to hazardous materials (blood, etc.). 

Skills & Abilities: 

1.Knowledge of health care delivery system. 

2. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols. 

3. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.   

4. Excellent communications skills, both oral and written. 

5. Strong interpersonal skills. 

6. Demonstrated organizational skills and attention to detail. 

7. Ability to maintain confidential medical information. 

8. Ability to learn and use hospital network programs. 

9. Ability to work independently to prioritize work and to be flexible in work assignments.