Summary

Under the direction of the Director/Chief Human Resources Officer manages and directs the labor relations program of the Hospital. Program activities include: negotiation of collective bargaining agreements; contract administration and interpretation; and, guidance/coordination of related management activities consistent with the mission of the organization. The Labor Relations Manager provides support to Leaders and departments and serves as a contributor to development and maintenance of comprehensive Human Resources policies and strategies.

Education

Bachelor’s degree in business administration, Human Resources or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years progressively responsible, professional experience in collective bargaining and labor relations activities, including two years of supervisory experience

Experience

Experience must include leading contract administration, grievance processing, performance management and disciplinary activities, as well as facilitate on-going communication and working relationships with employee representative organizations and other college stakeholders. Must have Union experience.

Knowledge and Skills

Knowledge of:

• Principles and practices of employee and labor relations, collective bargaining and employment laws.

• Human Resources theories, practices and techniques.

• Supervisory principles.

• Program development and administration principles and practices.

Skills in:

• Practical application of collective bargaining and employment laws.

• Effective written and oral communications, listening, presentation, group facilitation; influencing and negotiations.

• Application of processes for influencing performance management.

• Effective use of mediation and conflict resolution techniques.

• Computerized systems for word processing, spreadsheet applications and database to retrieve and analyze data and/or create reports;

• Coordinating activities with other internal departments and/or external agencies.

• Effective project and time management.

Ability to:

• Reconcile labor relations issues in the context of both existing labor agreements and desired future states of labor and employee relations

• Work with diverse academic, cultural and ethnic backgrounds of staff and leaders

• Manage multiple complex projects concurrently.

Responsibilities

• Administers and manages the administration of labor contracts; provides interpretation of labor contracts to managers, employees and HR staff; oversees processes for review and resolution of employee grievances.

• Advises managers and employees on sensitive labor relations matters, including grievance and arbitration procedures, performance issues and disciplinary actions; advises and assists managers in identifying labor relations issues and determining appropriate course of action.

• Serves as a member of the Hospital’s negotiation team in contract negotiations with recognized employee organizations. Maintains current knowledge of employee and labor relations trends, legal decisions, and statutory changes; conducts research necessary to support contract negotiations and employee relations. Uses appropriate negotiation strategies to develop bargaining goals and negotiate contracts consistent with the Hospital’s mission, values and goals.

• Provides contract interpretation to management and staff for investigation and advice on a full range of employee relations matters including informal and formal grievances, development of performance management plans, disciplinary issues, employee assistance referrals, and reduction in force issues.

• Facilitates on-going communication and working relationships with employee representative organizations.

• Provides information, advice and assistance to Human Resources department managers and staff regarding application of statutes, regulations, contracts and employee relations practices relating to their functional areas.

• Acts as a member of the Human Resources department and participates in human resources support activities for the Hospital. Develops and recommends to the Director of Human Resources policies and procedures concerning employee relations and personnel practices.

• Manages the process to investigate and respond to complaints from the National Labor Relations Board

• May represent the Hospital in arbitrations and Employment Relations Board hearings related to unfair labor practice complaints.

• Participates in the development and delivery of management training programs designed to advance the human resources skills of the lead

• Performs other related duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Environment Requirements