Role Overview
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

Key Responsibilities

• Provide second-level support for Linux and Windows platforms
• Perform advanced system and application monitoring & analysis
• Troubleshoot OS, application, and connectivity issues
• Manage incidents through ticketing tools and ensure SLA adherence
• Support on-site technical interventions when required
• Collaborate with higher support tiers and vendors
• Communicate directly with clients for issue handling and updates
• Contribute to operational improvements and preventive actions

Requirements

• Strong Linux / Windows administration experience

• Solid understanding of monitoring and performance analysis

• Good networking troubleshooting capabilities

• Experience with ticketing / ITSM tools

• Strong English fluency

• Strong communication & client-facing skills

• Saudi National