ABOUT THE TEAM

As an Onboarding KYX Team Lead you will be responsible for a team of KYX analysts in Bulgaria , whose role is to conduct stringent checks and due diligence at the Onboarding stage. You'll have a dynamic variety of tasks on a day-to-day basis and face challenges that often require a unique solution.

ABOUT THE ROLE

• Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time.
• Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts.
• Resolving the issues raised by analysts and escalations by stakeholders.
• Leading and coordinating the CDD and EDD reviews of low, medium and high risk members.
• Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well.
• Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
• Suggesting and executing procedural improvements.
• Acting as an escalation point for your teammates.
• Managing other tasks and Remediation Activities as assigned. 
• Steering and overseeing individual and team KPIs / OKRs
• Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level

WHAT WE ARE LOOKING FOR

• You have previous KYC experience.
• You have proven yourself as KYC team leader
• You have expertise in Risk & AML understanding of merchants.
• You have excellent verbal, written and interpersonal communication skills in English.
• You have outstanding customer service skills and dedication to providing exceptional customer care.
• You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation.
• You are a self-motivator and self-starter.
• You are highly data driven and have good capabilities in Excel.
• You are focused on quality.
• Proficient in German
• You are able to adapt well to change and successfully set and adjust priorities as needed.
• You are a Multi-tasker who can manage multiple streams of work concurrently.

WHAT YOU’LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Transportation bonus to cover office commute under the hybrid work arrangement

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.