Responsibilities:

1. Management Reporting & Leadership Support

• Prepare reports and performance summaries for management review.
• Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
• Assist in tracking performance data and generating business reports as directed.

2. Pricing Support & Inquiry Handling

• Respond to customer inquiries regarding service status and general requests.
• Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.
• Provide administrative assistance for rate documentation and contract filing.

3. Inside Sales Support & Database Management

• Assist in maintaining relationships with existing and potential customers through follow-up communications.
• Manage and update CRM systems and sales databases to ensure data accuracy.
• Monitor sales pipeline progress and update lead status based on team input.

4. Customer Service & Internal Coordination

• Follow up on customer complaints and coordinate with relevant departments for resolution.
• Ensure timely communication between internal teams to resolve operational issues.
• Support administrative tasks related to sales orders and shipment processing.

5. Cross-Functional Coordination

• Facilitate communication between Sales and Operations teams.
• Collaborate with Pricing, Legal, and Finance teams to support contract administration.
• Provide operational support for new business implementation and cross-departmental projects.

6. Sales Documentation & Profitability Analysis

• Assist in the formatting and preparation of sales materials, proposals, and presentations.
• Support Excel-based data tasks, such as P&L simulations and profitability data entry.
• Assist in compiling data for margin analysis and pricing evaluations.

7. Market Research & Admin Support

• Conduct market research to identify industry trends and potential client lists.
• Provide administrative assistance for business development activities and client meetings.

8. Process Improvement & Operational Support

• Provide daily operational support to enhance internal workflow efficiency.
• Contribute to initiatives aimed at improving service productivity and customer satisfaction.
• Perform ad-hoc reporting, as required.
• Perform other job related duties as required

Requirements/Qualifications:

• Entry level or less than 3 years of logistics operation or sales support or business development support experience
• Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
• Excellent written and oral skills (English/Korean) required
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
• Self-motivated, team-oriented, and adaptable to a fast-paced environment.
• Willingness to expand knowledge of logistics industry

Pay Range: $24.50 to $36.50 per hour

Benefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.