What will be your role?

• Receiving, evaluating, and managing internal and external customer requests, prioritizing/setting deadlines, and logging them in the shared file;

• Managing safety and administrative documentation related to routine maintenance contracts, minor system repairs, and site access for maintenance activities: collecting documents, drafting declarations, completing questionnaires, as well as verifying and transmitting them to the requester;

• Managing customer portals/platforms: uploading documents and constantly monitoring/updating the uploaded files;

• Liaising with clients and KONE local branches via phone and email.

Your skills and qualifications:

• Enthusiasm to seek improvements and share ideas

• Strong customer service mindset with excellent interpersonal and communication skills

• Attention to detail and affinity for working with data

• Collaborative and adaptable in a fast-paced international environment

• Aspiration to learn and develop

• Team player with ability to work autonomously

• English language (level B2) and Italian language (Level C2).

• Familiar with MS Office, with a focus on Excel

What KONE has to offer?

•  We value your authentic self

•  Diversity, equality and inclusion is embedded in our strategy and values

•  Collaborative, creative and supportive work environment

•  We are passionate about safety, quality and innovation

Some of our many benefits include:

• Financial & Loyalty: DDS (3rd Pillar Pension) | Life Insurance | Cafeteria | Bonuses (Referral, Loyalty & Life Events)

• Time Off & Well-being: Sick days | Extra vacation days | Multisport card

• Growth & Learning: Language learning | Online training database & regular workshops

• Team & Support: Team buildings & events | Employee Assistance Program (EAP)

• ....and several other great employee benefits!

Salary
From 1.500 EUR/month; Our final offer will be based on your experience and qualifications.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/