As the Operations Team Lead, you will support and manage the day-to-day operations of field data collection driving teams. Reporting to the Country Manager, you will lead efforts to uphold high standards of quality, safety, and efficiency, while helping drive performance improvements. You will act as a key liaison between field teams, vendors / partners, and internal stakeholders to ensure workflows run smoothly and targets are met.
Key Responsibilities
Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures.
Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
Facilitate regular team meetings to share updates, procedures, and best practices.
Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
Provide subject-matter expertise on regional operational issues; advocate for solutions when needed.
Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes.
Monitor performance trends and SLAs; identify issues and drive corrective action plans.
Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures.
Escalate critical operational issues (performance, safety, function) to senior management when required.
Perform additional tasks as needed to support the team and organizational goals.
Required Qualifications & Skills
Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings.
Excellent verbal & written communication skills.
Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues.
Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
Proficient in analyzing data to derive insights and determine actions to improve performance.
Self-motivated, adaptable, and a team player.
Willingness and ability to travel to field sites as needed.
Preferred Qualifications
Experience specifically in data-collection driving operations or projects involving field vendors.
Familiarity with designing or using dashboards or tools for tracking operational metrics.
Prior exposure to financial controls, forecasting, or vendor sourcing.
Demonstrated experience in quality assurance, safety standards, or compliance.
