Purpose and Impact:

The position facilitates the access, identification, discovery, integration, and dissemination of relevant intelligence reporting, while synchronizing Army G-2, INSCOM, ASCC, COCOM, and Intelligence Community (IC) data-related efforts within a specified theater of operation. The position serves as the main point of contact between the Army Data Capabilities Division (DCD) and identified organizations for relevant intelligence knowledge management and intelligence data lifecycle/architecture issues.

Work Schedule: Monday-Friday, 8 hours/day, Core hours: 0900-1500

Essential Responsibilities:

• Perform installation, configuration, administration and monitoring of end-user IT automation equipment to include baseline imaging, performance optimization, patching, and updating of associated hardware and underlying operating systems.

• Perform maintenance and functionality checks of two conference rooms to ensure computer, video-teleconference, and voice IT equipment are operational. Submit and track related trouble-tickets while coordinating with external support directorates to restore functionality.

• Identify, prioritize, track, and resolve end-user automation and information technology hardware and software issues and problems to maintain at least a 99% system availability rate.

• Provide comprehensive inventory and automation capability matrices of DCD office workspace and associated automation equipment on a monthly basis or as requested.

• Analyze technical support requests and provide possible technical solutions and courses of action within 10 business days of receipt of request. (delivery IAW CDRL A021-Technical Support Requests Solutions and Courses of Action).

• Conduct testing of automation equipment and end-user applications immediately after configuration changes and software deployments to validate that changes and enhancements do not adversely affect system operation and performance.

• Respond to customer support requests and contact customers by the end of the business day to confirm requirement receipt and provide an approximate time of completion.

• Develop and maintain documentation which includes SOPs, TTPs, system architecture guides, and diagrams for all DCD end-user automation equipment and hardware configurations adhering to organizational templates and policies. CDRL A022- Update of SOPS, TTP, System Architecture Guides and Diagrams

• Notify the Government of any unscheduled system outages within 30 minutes of each occurrence and record the outage to the operations log within four (4) hours.

• Monitor and assume responsibility of trouble tickets assigned to the Desktop Support Administration branch, assign specific tickets for resolution, and prioritize tickets in line with organizational goals of maintaining 99% system availability rate.

• Coordinate with Property Book Office to manage equipment issue and turn-in process for DCD end-user IT equipment. Conduct asset inventory management and update existing database as required in the event of equipment adds, moves, and deletes.

• Provide after-hours on-site support to respond to system/application malfunctions. The contractor shall have 2 hours after notification of an issue to respond to the workplace. If after two hours on site the issue is not resolved, the contractor shall escalate the issue to the Project Manager who shall provide hourly telephonic updates to the COR and TTM until the issue is resolved.

Work Environment, Physical Demands, and Mental Demands: Open office work desk within a SCIF.

Minimum Requirements (Knowledge, Skills, and Abilities):

• Excellent customer service skills.

• 3 years of experience with Windows Server 2016 or greater.

• 3 years of experience Active Directory experience.

• 3 years of experience with Windows desktop versions 10 and 11

• 3 years of experience with Windows 365 Office

• 3 years of progressively responsible experience in desktop support and administration, including supporting, troubleshooting, and managing workstations, monitors, VTC, and printers.

• 3 years of experience with imaging operating system installations, installing software, patching software, and troubleshooting software configuration.

• 3 years of experience with MS laptop imaging operating system installations, installing software, patching software, and troubleshooting software configuration

• 3 years of experience with equipment inventory management and turn in process.

• 2 years of experience with printer support and maintenance.

• Experience working in government/DoD unclassified and classified environments.

Security Clearance Required:

• Current TS/SCI with ability to obtain a polygraph

Minimum Education:

• High School Diploma

Minimum Years of Experience:

• 3 years

Required Certifications:

• DoD 8140.03 IAT Level II/Intermediate certification (Security+)

#javelin

This position is not designated as a safety sensitive position.

As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment.  Employment is contingent upon successful completion of the drug screening process.  Please note that this may include pre-hire screening for marijuana, as well as other federally controlled substances due to Amentum’s role as a federal contractor and trusted partner to the US Government.  

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.