POSITION SUMMARY:

Provides operational support for Kroger stores, merchandising teams, and eCommerce by ensuring accurate item setup and maintenance across multiple systems to support product orderability and salability. Partners with cross-functional teams to identify, troubleshoot, and resolve item-related issues in a timely manner, minimizing customer impact and ensuring business continuity. Supports both Kroger and PL Marketing item setup teams through issue triage, root cause analysis, and resolution.

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ESSENTIAL JOB FUNCTIONS:

• This hybrid position will be required to work at the PLM Corporate office at least two full days per week based on your team’s schedule
• Investigate, troubleshoot, and resolve item-related issues affecting stores, eCommerce operations, merchandising teams, and customers.
• Perform issue triage and root cause analysis to identify systemic problems, implement corrective actions, and prevent recurring item setup and maintenance issues.
• Prioritize and resolve item issues within established service levels to minimize customer impact
• Gain expertise in the Kroger systems directly related to item setup and ensure proper steps are taken so products can be ordered and sold; stay current on those systems and changes that impact item availability and salability (including but not limited to Venus, PID, IME, RDIC, DSD Host, SATH, RMS)
• Provide training and onboarding for new team members with continued focus around process improvement.
• Professionally represent P.L. Marketing while working with Kroger associates and partners.

Must be able to perform the essential functions of this position with or without reasonable accommodation

MINIMUM POSITION QUALIFICATIONS:

• 4-year degree or equivalent combination of education and experience
• Proficient Microsoft Office applications including Outlook, Excel and PowerPoint
• Capacity to learn multiple computer systems and web-based applications
• Experience functioning in a corporate office environment
• Proficient analytical and problem-solving skills
• Strong leadership skills and organizational skills
• Capability to collaborate with others and contribute effectively to a team
• Highly motivated self-starter who can work with minimal supervision
• Ability to work under pressure, meet deadlines, prioritize and multi-task

MINIMUM PHYSICAL ABILITIES:

• Must be able to
  • remain standing/sitting for several hours at a time
  • lift 10-50 lbs. occasionally

COMPETENCIES/SKILLS:

Some of the Competencies/Skills required to successfully perform this position are:

• Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
• Building Strategic Working Relationships – developing and using collaborative relationships to facilitate the accomplishment of work goals
• Building Trust – interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one’s intentions and those of the organization
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in the English language
• Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we represent
• Decision Making – identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Inclusion – appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results
• Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
• Leadership – ability to recognize and provide training opportunities; give clear direction to accomplish assigned tasks; hold others to high standards of accountability and address issues when needed in a way that encourages, not discourages the employee
• Negotiation – effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
• Self-Starter – working most of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time
• Work Standards – setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed