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Job Description:

The I2C Associate Manager (Collections) is accountable for end‑to‑end service delivery within the Invoice‑to‑Cash Collections and Dispute process for ANZ market cross all sectors, as part of J&J Global Services Finance. This role owns complex, strategic customer portfolios, drives sustainable cash outcomes through sound risk management, and customer‑centric collections strategies. This role reports to the I2C Manager.

Key Responsibilities:

1) Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo

2) Maintain Operational Excellence

• Strategic Portfolio Ownership & Market Engagement
• Cross‑Functional Engagement & Enterprise Alignment
• Compliance, Governance & Risk Accountability

Qualifications:

Education

• Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
• CPA, CMA, MBA or other relevant professional certifications are preferred.

Experience & Background   

• More than 6 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations.
• Strong background in Finance, AR processes, and compliance requirements.
• Proven experience across the end‑to‑end Invoice‑to‑Cash process (ex. Cash Application, Credit, Collections, Dispute Management); with demonstrated depth in Collections & Dispute Management and experience in complex, high-value, high-risk customer portfolios
• Experience in healthcare industry is an advantage

Skills & Competencies

• Advanced negotiation and stakeholder management skills.
• Strong risk assessment, and decision‑making capability.
• Ability to influence cross‑functional partners and drive enterprise-wide alignment.

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Preferred Skills: