OVERVIEW

The IT Systems Engineer is responsible for administering, supporting, and continuously improving eClinical Solutions’ enterprise technology platforms and related infrastructure. The position also supports the company’s core technology infrastructure, including servers, networks, switches, routers, wireless access points, firewalls, backup and recovery systems, and hosted services. Responsibilities include platform configuration, identity and access management, endpoint management, application integration, automation, monitoring, troubleshooting, documentation, and operational support.

The IT Systems Engineer works across functional and technical areas and may assume additional responsibilities based on evolving business, security, compliance, and operational needs.

KEY TASKS & RESPONSIBILITIES

• Administer and support Microsoft 365, including Entra ID, Intune, Windows Autopilot, SharePoint Online, Teams, Exchange, Azure, and other services.
• Administer and support Atlassian platforms, including Jira, Jira Service Management (JSM), Assets, Confluence and other services.
• Configure and maintain platform workflows, forms, permissions, roles, groups, integrations, automation rules, and reporting capabilities.
• Manage identity and access controls, endpoint configuration, application deployment, device compliance, and user lifecycle processes.
• Support enterprise application integrations using APIs, connectors, scripting, and automation tools.
• Maintain and support network and infrastructure technologies, including servers, switches, routers, wireless access points, firewalls, DNS, DHCP, SFTP, and related services.
• Monitor enterprise platforms and infrastructure for availability, capacity, performance, security, and operational issues.
• Manage or support backup, recovery, disaster-recovery, and business-continuity technologies and procedures.
• Troubleshoot complex platform, endpoint, identity, integration, network, and infrastructure issues.
• Participate in incident, problem, change, vulnerability, compliance, and audit-management activities.
• Develop and maintain technical documentation, configuration standards, operating procedures, recovery documentation, and knowledge articles.
• Research and recommend improvements to enterprise platforms, infrastructure, security controls, automation, and operational processes.
• Coordinate with IT Support, Information Security, Engineering, Application Operations, business stakeholders, and third-party providers.
• Other duties as assigned

Education & Experience

• Bachelor’s degree in information technology, computer science, or equivalent combination of education, professional training, certifications, and relevant work experience preferred.
• Five or more years of experience administering and supporting enterprise technology platforms, systems, networks, or related infrastructure, preferably within a SaaS technology company or regulated environment preferred.
• Experience supporting distributed users and technology services across multiple offices, regions, or time zones.
• Relevant professional certifications from Microsoft, Atlassian, AWS, Cisco, CompTIA, or similar providers are preferred.
• Strong written and verbal English communication skills.

Professional Skills

• Strong analytical, troubleshooting, problem-solving, and critical-thinking skills.
• Ability to take ownership of technical issues, coordinate the appropriate resources, and drive work through resolution.
• Strong organizational and time-management skills, with the ability to balance operational support, planned initiatives, and changing priorities.
• Ability to translate business and operational requirements into practical technical configurations and solutions.
• Strong written and verbal communication skills, including the ability to explain technical concepts to both technical and nontechnical audiences.
• Ability to develop and maintain clear technical documentation, operating procedures, system records, and knowledge articles.
• Strong attention to detail when administering permissions, configurations, integrations, and production technology services.
• Ability to work independently while collaborating effectively with IT Support, Information Security, Engineering, Application Operations, business stakeholders, and external service providers.
• Sound judgment when evaluating operational risk, security requirements, user impact, and competing priorities.
• Adaptability and willingness to learn, administer, and support new technologies as business needs evolve.
• Commitment to customer service, operational reliability, continuous improvement, and timely follow-through.
• Ability to participate effectively in incident response, change management, projects, audits, and cross-functional initiatives.

Technical Skills

• Strong administration and troubleshooting experience within the Microsoft 365 ecosystem, including Entra ID, Intune, Windows Autopilot, Exchange Online, SharePoint Online, Teams, and related Azure services.
• Experience administering Atlassian platforms such as Jira, Jira Service Management, Assets, and Confluence, including workflows, permissions, request types, forms, automation, and reporting.
• Strong understanding of identity and access management, including Active Directory, Entra ID, role-based access control, user and group administration, single sign-on, multifactor authentication, and user lifecycle processes.
• Experience managing endpoint configuration, compliance policies, application deployment, device enrollment, operating-system updates, and security settings.
• Working knowledge of enterprise networking and infrastructure technologies, including switches, routers, firewalls, wireless access points, virtual servers, DNS, DHCP, VPN, and SFTP.
• Experience supporting backup and recovery technologies, system monitoring, disaster-recovery processes, and business-continuity testing.
• Experience using PowerShell or other scripting and automation technologies to improve system administration and reduce repetitive manual work.
• Experience configuring and supporting integrations through APIs, webhooks, connectors, identity federation, or similar technologies.
• Understanding of information-security principles, endpoint protection, vulnerability remediation, encryption, logging, access controls, and system hardening.
• Experience troubleshooting complex problems involving enterprise platforms, endpoints, user identities, networks, integrations, and infrastructure.
• Ability to evaluate, learn, and effectively administer new technologies as organizational requirements evolve.

AI Use Statement

Employees are expected to appropriately leverage company-approved AI tools to improve productivity and quality while adhering to company policies, protecting confidential information, validating AI-generated content, and exercising sound professional judgment. AI is intended to augment—not replace—professional judgment, critical thinking, accountability, and decision-making. Accountability for all work remains with the employee.