À propos de ce poste IT Support Specialist chez Equativ
Key Responsibilities:
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Provide technical assistance to end-users, diagnosing and resolving hardware, software, network, and peripheral issues in a timely manner, working with the external support of our providers when necessary.
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Manage helpdesk tickets, prioritize issues, and ensure solutions are delivered.
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Troubleshoot and resolve problems related to operating systems (Windows, macOS, Linux) and applications (Office 365, Slack, …).
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Assist in the installation and configuration of hardware and software, ensuring all devices are functioning properly and meet company standards.
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Help with system updates, software installations, and hardware upgrades as needed.
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Manage user accounts, access rights, and permissions in IT managed applications.
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Assist with setting up new employee workstations and ensuring users have the necessary tools and accesses to perform their roles efficiently.
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Write new and keep up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use and reference.
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Create and update user guides and help documents for common IT issues and solutions.
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Assist in generating periodic reports on the status of systems, tickets, and any recurring issues.
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Work closely with senior IT staff and other departments to ensure the smooth operation of IT services across the company.
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Provide basic training to end-users on common software and hardware issues, ensuring they are equipped to solve minor problems on their own.
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Cyber-security sensibilization
💪 About you
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You have a first experience in handling IT support in a fast growing company.
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You love helping people and investigating to solve problems in a fast-paced environment, and you demonstrate strong customer service skills.
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Rigor and team spirit mindset
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Proficiency in Windows, macOS, and Linux operating systems.
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Admin experience with Google Workspace,Okta, Slack, Office 365, MDM (Iru & Intune).
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Familiar with ticketing systems.
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Basic knowledge of hardware components, including desktop/laptop setups, printers, peripherals and meeting rooms.
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fluency in English and French
