About The Role

As an IT Support Engineer you will play a pivotal role in delivering top-tier technical support and service excellence. You will act as a trusted partner, utilising our modern technology stack to empower associates across both Windows and Mac platforms.

In this role, you will focus on delivering a seamless and personable user experience by proactively addressing requests and resolving technical issues. This position combines hands-on technical problem-solving with a customer-first mindset in a collaborative, fast-paced environment.

What You'll Do

• Deliver exceptional customer service to internal end users, acting as a supportive and responsive point of contact to ensure high satisfaction and continuous office operations.
• Provide welcoming, customer-focused incident resolution in person at the IT bar and remotely.
• Manage user requests, service changes, and technical problems efficiently with clear, helpful communication.
• Identify and implement service improvements driven by end-user feedback and support trends.
  

What are we looking for?

• Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom) and digital signage platforms.
• Expertise in management tools including Intune, Jamf, Airwatch.
• Hands-on experience of Google Workspace
• Knowledge of ServiceNow, Jira and Confluence
• Effective communication with associates at all levels, both technical and non-technical.
• Ability to work autonomously whilst being part of a wider team

Where and how you'll work

This is a permanent position based in our Nottingham Head Office.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office at least 3 days a week on Tuesdays, Wednesdays and Thursdays.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
  

What You Should Know About How We Recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us. We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
• Enabled - focused on supporting associates with disabilities and neurodiversity

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.