AVEVA is creating software trusted by over 90% of leading industrial companies.

Salary Range:

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. 

Job Title: End User Services Engineer

Location: Houston, Texas, USA

As an End User Services Engineer, you will provide responsive, high-quality technology support to colleagues working in the Houston office and remotely. You will be part of a collaborative regional and global IT team committed to creating an excellent end-user experience. This role combines hands-on technical support, customer service, teamwork and continuous improvement. You will help keep employees productive, meeting spaces operational and local technology secure and reliable.

Key responsibilities

• Manage incidents and service requests through ServiceNow.
• Support employee onboarding, departures, computer replacements and IT inventory.
• Troubleshoot Windows, macOS, Microsoft 365, account, mobile-device and endpoint-management issues.
• Support meeting-room technology and coordinate equipment health checks with the unified communications and network teams.
• Assist with major incidents, technology changes and critical out-of-hours site work when required.

Essential requirements

• At least five years of IT support or End User Services experience in a corporate environment.
• Experience supporting employees working in offices and remotely.
• Strong knowledge of Windows 10/11, Microsoft 365 and Entra ID/Active Directory.
• Experience using an IT service-management platform such as ServiceNow or Jira.
• Ability to support iOS and Android smartphones and tablets.

Desired skills

• Experience with Microsoft Intune, Autopilot, SCCM or similar endpoint-management tools.
• Strong communication and customer-service skills, with the ability to support colleagues at every level of the organization.
• A collaborative and culturally aware approach that builds trust across regional and global teams.
• Curiosity and initiative to automate manual processes, improve workflows and create measurable business impact.

IT at AVEVA

Our global team of more than 300 IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for global transformation and modernization initiatives.

We pride ourselves on a collaborative, inclusive and authentic culture that provides autonomy while ensuring that support and guidance are always available. We respect the differences each team member brings and seek to include those perspectives when developing solutions for our business functions. The team’s energy and sense of purpose are evident, and you will feel part of something special from your first day.

Find out more: https://www.aveva.com/en/about/careers/

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USA Benefits include:

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.