We are looking for an IT Help Desk Specialist to provide technical support to users, manage IT incidents and service requests, and ensure timely resolution of technical issues.

Key Responsibilities

• Provide first-line technical support for hardware, software, applications, and connectivity issues.
• Receive, log, prioritize, and track incidents and service requests through the IT ticketing system.
• Troubleshoot technical issues and escalate complex incidents to the appropriate teams.
• Follow up on incidents to ensure timely resolution and SLA compliance.
• Maintain accurate ticket records, documentation, and incident reports.
• Coordinate with internal teams and vendors when required.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• 2–5 years of relevant experience in IT Help Desk, IT Support, Technical Support, or IT Operations.

Preferred Skills

• Experience with ITSM/ticketing systems, preferably ServiceNow.
• Knowledge of ITIL and Incident Management.
• Familiarity with Microsoft technologies, Active Directory, and basic networking.
• Experience with system or endpoint monitoring tools such as Nexthink or SolarWinds.
• Basic knowledge of cloud platforms, data analysis, or IT reporting.
• Strong communication, troubleshooting, analytical, and problem-solving skills.