We don’t just believe in better. We make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. 

Role/Team overview 

We are seeking a skilled, customer-focused IT Field Service Technician to provide hands-on End User Computing support across Sky UK sites. This role requires enterprise-level engineering capability across Windows and macOS, excellent communication with people at all levels, and end-to-end ownership of the user experience from authentication and device health through to networking, productivity services and peripherals. The technician will diagnose issues methodically and remain accountable until the user has a secure, connected and fully operational device.

What you’ll do 

• Operational discipline – Maintain accurate ServiceNow records, asset movements, SOPs and knowledge articles, and identify recurring issues for continuous improvement.
• Device and workplace services – Support provisioning, lifecycle activity, specialist or accessibility equipment, AV/VC, meeting rooms, printers, desks and workplace peripherals.
• Cross-team ownership – Where another team owns part of the service, supply meaningful diagnostics, coordinate the hand-off and remain focused on the user outcome.
• Structured diagnosis – Establish symptoms, reproduce the issue, isolate the failing component, test the resolution and confirm service restoration with the user.
• Enterprise support – Work safely within managed builds, security controls, compliance policies, access processes and standard enterprise tooling; do not bypass controls to achieve a short-term fix.
• Windows and macOS engineering – Provide practical, hands-on installation, configuration and troubleshooting across enterprise-managed Windows 10/11 and macOS devices.
• End-to-end technical resolution – Diagnose the full user technology journey across device hardware, operating system, authentication, identity, Microsoft 365, networking, Wi-Fi, VPN, printing, peripherals and device management.
• Customer ownership – Act as the first point of contact, listen carefully, understand the user’s real need and take accountability until they can work normally.

What you’ll bring  

• Mobility and teamwork – Able to work independently and collaboratively, hold a full UK driving licence and travel regularly to UK sites as scheduled.
• Operational capability – Experience with ITSM tools such as ServiceNow, device provisioning and lifecycle activities, asset accuracy, documentation and service improvement.
• Ownership through resolution – Accountability for the user outcome even when other technical teams are involved, with clear updates and high-quality escalation evidence.
• Engineering mindset – Evidence-based, methodical troubleshooting with clear validation of root cause and resolution.
• Full end-user experience – Ability to restore a user to a fully operational state, including successful authentication, secure device compliance, network connectivity and access to the applications and services needed to perform their role.
• Windows and macOS – Strong practical capability across both platforms. Candidates must be able to diagnose and resolve operating system, application, profile, peripheral and configuration issues without relying solely on scripted troubleshooting or escalation.
• Enterprise EUC experience – Proven hands-on support experience in a large, managed enterprise environment, including corporate device builds, identity, security, networking and endpoint management dependencies.
• Customer focus and communication – Demonstrable ability to engage with people at all levels, listen actively, ask effective questions and explain technical issues clearly to non-technical users.

Essential criteria:  

• Technical Support Experience: Enterprise level experience in desktop or IT support, with strong knowledge of Windows 10/11, Microsoft 365, hardware, peripherals, and ITSM tools.
• Troubleshooting and Problem-Solving: Proven ability to diagnose and resolve hardware, software, audio-visual, video conferencing, and end-user computing issues efficiently.
• Customer Service and Communication: Excellent communication and customer service skills, with the ability to explain technical issues clearly, prioritise workloads, and work independently or collaboratively.
• Mobility and Flexibility: Full UK driving licence and willingness to travel to multiple UK sites, with the ability to adapt to changing priorities and document technical procedures effectively.

Desirable skills and experience: 

• Relevant Certifications: ITIL Foundation, Microsoft certifications, or hardware certifications from manufacturers such as Dell or HP.
• Audio-Visual and Video Conferencing: Experience supporting meeting room technology, AV equipment, video conferencing systems, and collaboration tools.
• Device Management and Technical Documentation: Familiarity with device management tools, asset management processes, and creating clear technical documentation, standard operating procedures (SOPs), and knowledge articles.
• Multi-Site IT Support Experience: Previous experience providing mobile or on-site IT support across multiple office locations, including stock management, device provisioning, and collaboration with specialist technical teams.

Benefits and perks 

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:  

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema   
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support 
• Aviva Digital GP and dental insurance 
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect  
• Tech schemes 
• A range of Sky VIP rewards and experiences  

How you’ll work 

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 5 days in the office per week. 

Your office base  

Osterley, London

Who we are 

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.  

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.