Loft Orbital’s mission is to make space simple for organizations, and Loft IT’s mission is to make work simple for employees. Our Golden office is growing, and we’re looking for an IT Administrator to join our international IT team. You’ll be the go-to person on the ground for our two Colorado sites, while contributing to IT activities across all of our offices worldwide.

You’ll focus most of your time on end-user support in office, with a path to owning our global IT service desk within your first six months. We’re looking for someone who is passionate about technology, has a customer-centric personality, and can translate technical problems into plain English. This is not an entry-level position, and there’s plenty of room for mentorship to help you grow your technical chops!

Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc.

Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when needed

Support clean room and lab operations (network setup, environmental controls, specialized hardware)

Help colleagues with the procurement of new software tools and IT equipment

Support the IT team during investigatory and regulatory audits

Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hires

Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet)

Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.)

Document new and existing projects / systems

With direction from IT leadership, maintain and update IT’s internal doc repos (how-tos, IT policy, etc.)

Provide assistance and perform break/fix work for AV conference rooms

Assist in network upgrades / expansion efforts

3+ years of hands on IT support experience following industry best practices

Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language

Attention to detail and experience running onboarding procedures

Experience with internal corporate networking (DNS, VPN, VLANs)

Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)

Based in (or able to relocate to) the Golden, CO area; this is an on site role

Experience with Okta administration

Knowledge of Atlassian products (Jira, Confluence), especially Jira administration

Experience automating repetitive tasks with AI tools

Experience using or supporting Linux as a desktop operating system

Working knowledge of industry security practices

100% company-paid medical, dental, and vision insurance option for employees and dependents

100% company-paid Basic Life (1x salary, up to $300K), AD&D, Short-Term, and Long-Term Disability insurance

Health Savings Account (HSA) with an employer contribution, plus Flexible Spending Accounts (FSAs) and pre-tax commuter benefits

Carrot Fertility, which provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support

One Medical membership for telemedicine and primary care

Free, confidential Employee Assistance Program through MetLife and TELUS Health

Fully paid parental leave: 16 weeks for birthing parents and 10 weeks for non-birthing parents (including adoption and surrogacy), plus an optional 2-week part-time return

Flexible Time Off policy for vacation and sick leave, and 12 paid holidays

401(k) plan and equity options

Daily catered lunches and snacks in office

International exposure to our team in France

Annual company off-sites and many social events and celebrations

Relocation assistance when applicable

Who We Are

 

Loft Orbital builds “shareable” satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission.

 

Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data.

 

At Loft, you’ll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.

 

We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages.

 

With 3 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.

 

 *Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions.  We strongly encourage you to apply, even if you don’t check all the boxes.