Responsible for the installation, configuration, maintenance, troubleshooting, and repair of server hardware, operating systems, virtualization platforms, and backup devices. This position provides technical support for Windows and Linux-based systems, assists with virtual machine administration, and responds to customer requests through a ticketing system. The role requires occasional travel to perform hardware upgrades, system installations, and emergency equipment replacements.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job related duties as required.  Goals and objectives are subject to change.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. 

An Ideal Candidate Would

• Using basic technical skills, be able to produce working solutions of limited complexity to both technical and non-technical problems that are presented.
• Be adept at integrating with a team and working collaboratively to solve problems.
• Begin approaching solutions to problems as the sum of multiple parts, not simply atomic tasks.
• Be able to address defined problems using existing standard operating procedures.
• Be involved in support discussions from a technical standpoint.
• Be able to take on responsibilities outside of the traditional support role when necessary.
• Take initiative and demonstrate basic troubleshooting practices.
• Identify and communicate potential risks or roadblocks when encountered.
• Demonstrate increasing self-reliance while continuing to seek guidance when appropriate.
• Show commitment to meeting team commitments and customer expectations.

Essential Functions

• Build, install, configure, deploy, diagnose, and repair physical server hardware.
• Assist with server upgrade projects.
• Install and configure Windows and Linux operating systems.
• Create, configure, import, export, and maintain virtual machines in virtualization environments including VMWare, Hyper-V, and KVM
• Install, maintain, and repair tape backup devices and related hardware.
• Respond to customer requests and incidents utilizing the organization's ticketing system.
• Maintain regular communication with customers regarding support requests and project status.
• Travel as required for system deployments, upgrades, maintenance, and emergency hardware replacement.
• Participate in on-call or after-hours support rotations as required.

Minimum Requirements

Education / Experience / Certification Requirements

·           Associate degree in Information Technology, Computer Information Systems, or a related field; equivalent experience may be considered.

·           Experience supporting Windows Server and Linux operating systems.

·           Strong troubleshooting and customer service skills.

·           Ability to lift and install server equipment and components.

·           Ability to travel occasionally for onsite support activities.

Preferred Qualifications:

·           Microsoft Windows Server experience

·           Familiarity with VMware, Hyper-V, and/or KVM virtualization environments.

·           Experience installing and troubleshooting server hardware.

·           Experience working in data center or enterprise server environments

·           Experience working with backup devices and storage systems.

·           Experience utilizing an IT service management (ITSM) or ticketing system.

Working Environment/Physical Demands

Working Environment:

·           Office environment: Works at a desk and on feet in a well-lighted, air-conditioned cubicle/office, data center, and warehouse environment with moderate to high noise levels. 

·           Periods of stress may occur.

Physical Demands:

·           Ability to lift and carry equipment up to 50 pounds.

·           Ability to rack, cable, and service server hardware.

·           Ability to work in data center and customer environments.

·           Ability to travel periodically for support, upgrade, and emergency service activities.