At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

About the Team

Join the USBA Account Services team, also known as the New Account Application Team, supporting U.S. Bank's investment and brokerage operations. This team plays a critical role in opening and maintaining investment accounts, ensuring documentation is accurate, complete, and processed efficiently. Working closely with internal field representatives and investment advisors, you'll help support a seamless client onboarding and account maintenance experience behind the scenes.

As an Investment Operations Specialist, you will be responsible for reviewing and processing investment account requests, performing quality control on documentation, and maintaining account information within brokerage systems. This is an excellent opportunity for someone who enjoys detailed work, thrives in a fast-paced environment, and wants to build a career in financial services and investment operations.

What You'll Do

- Review account documentation for completeness and accuracy.

- Perform quality control checks on new account and maintenance requests.

- Open new investment and brokerage accounts.

- Update existing account information and records.

- Process account maintenance requests within Wealthscape and other operational systems.

- Manage and prioritize work from assigned processing queues.

- Respond to requests and questions from internal field representatives and investment advisors.

- Follow established procedures while meeting productivity and quality expectations.

- Support a variety of account types, including brokerage accounts, IRAs, and Roth IRAs.

Basic Qualifications
- High school diploma or equivalent
- Four or more years of related experience

Preferred Skills/Experience
- Experience in financial services, banking, investments, brokerage operations, or a related industry.

- Familiarity with investment products such as brokerage accounts, IRAs, Roth IRAs, and retirement accounts.

- Experience processing documentation or conducting quality reviews in an operations environment.

- Associate's or bachelor's degree, preferably in Finance, Business, Economics, or a related field.

- Thorough knowledge of the computer applications used in the assigned area
- Strong ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to operate various types of office equipment
- Strong customer service and relations skills
- Ability to identify and resolve/escalate problems
- Advanced mathematical and/or accounting skills
- Good data entry skills
- Effective verbal and written communication skills

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.