Key Responsibilities

• Oversee the end-to-end administration of investigator and site payments across assigned clinical studies, from study start-up through to close-out.

• Ensure payment systems are configured accurately, including study budgets, payment triggers, visit schedules, and invoiced activities.

• Support study start-up activities by planning and coordinating payment-related milestones to enable timely site payments.

• Review and validate EDC and payment data to ensure accurate payment generation and resolve any payment discrepancies or failures.

• Provide guidance on the setup and maintenance of site contracts and budgets within payment systems, ensuring alignment with contractual agreements.

• Manage relationships with external vendors and service providers, ensuring payments, invoices, and queries are handled efficiently and in line with agreed standards.

• Investigate and resolve complex payment issues involving contracts, budgets, regulatory requirements, tax considerations, currencies, and site-specific circumstances.

• Monitor payment performance across studies, identifying trends, risks, and root causes of delays while implementing corrective actions.

• Ensure appropriate funding, purchase orders, contracts, and work orders are in place to support uninterrupted payment processing.

• Resolve escalated site and study-level payment issues in a timely manner to maintain a positive site experience.

• Support audit, inspection, and compliance activities related to investigator payment processes.

• Collaborate with cross-functional stakeholders to drive process improvements and enhance operational efficiency.

Skills & Experience required

• Minimum of 2 years' experience in clinical research, site payments, contracts, finance, budgeting, or clinical operations.

• Strong understanding of clinical trial processes, site budgets, and investigator payment methodologies.

• Experience working within a CRO, sponsor, or clinical research environment.

• Experience interpreting contracts, budgets, and payment terms with a high level of accuracy.

• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.

• Strong communication and stakeholder management skills, with the ability to build effective relationships across teams.

• Proven problem-solving abilities and experience resolving complex operational issues.

• Ability to work independently while contributing effectively within a collaborative team environment.

• High attention to detail and a commitment to delivering accurate, compliant work.

• Proficiency in Microsoft Excel and other business systems.