1. Process Enhancement & Digitalisation 

• Assist in reviewing and understanding existing Risk & Quality processes, workflows, and controls. 
• Support documentation of current ("as-is") and future-state ("to-be") processes through process maps and SOPs. 
• Identify opportunities for process simplification, standardisation, and efficiency improvements. 
• Support automation and digital workflow initiatives to reduce manual effort and enhance controls. 

2. AI & Technology Enablement 

• Support the development, enhancement, and maintenance of AI-enabled tools such as chatbots or co-pilot agents. 
• Assist in structuring, curating, and maintaining Risk & Quality policy content for AI or digital solutions. 
• Perform basic testing, validation, and user experience checks on AI or digital tools. 
• Assist in exploring the application of AI, analytics, or low-code tools to improve policy navigation and compliance. 

3. Governance, Change & Enablement 

• Support governance and change management activities related to R&Q transformation initiatives. 
• Assist in preparing user communications, guides, and training materials for new processes or tools. 
• Help gather user feedback, track issues, and support continuous improvement initiatives. 
• Provide general project support, including status tracking, documentation, and presentation preparation. 

Key accountabilities 

• Conduct research on transformation best practices. 
• Support project planning, execution, testing, and documentation activities. 
• Prepare working papers, dashboards, trackers, and presentation materials for stakeholders. 
• Collaborate with Risk & Quality team members, technology teams, and business users. 
• Perform ad-hoc analysis and tasks to support transformation initiatives.