1. Accomplish the following pre-admission steps:

• Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
• Complete Admission assessments with potential patients and/or their representatives.
• Demonstrate understanding and explanation of admitting processes.
• Understand clinical criteria necessary for admission to Rogers’ programs.
• Describe levels of care within Rogers to potential patients and/or their representatives.
• Gather demographic and insurance information of potential patients and/or responsible representatives.
• Understand how to utilize and explain Rogers’ contracted payor listing.

2. Complete all documentation steps for each inquiry and assessment.

• Ensure all inquiries are entered in the designated system and all necessary information is captured.
• Ensure referral source information is obtained and entered for each inquiry.
• Ensure all clinical information is entered accurately into admission assessment tool.

3. Adhere to department standards as it relates to performance measures.

• Ensure quality of call meets department standards.
• Ensure productivity meets department standards.

4. Connect potential patients and/or their representative with outside resources when indicated.

5. Collaborate with internal departments and external facilities/referents as it relates access to care.

6. Participate in the On-Call, weekend, and holiday schedule, as assigned.

7. Complete other duties as assigned by Admissions leadership.

8. Understand and apply policies and procedures in accordance with external regulatory agencies:

• Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
• Attend and participate in development opportunities to increase involvement and awareness of regulations.

9. Promote department goals and Mission of Rogers Behavioral Health:

• Comply with Rogers culture agreements and all Hospital’s policies and procedures.

Additional Job Description:

Education/Training Requirements:

• High School Diploma required
• Bachelor’s degree preferred (in human services related field)
• Minimum of 2 years’ experience in a health care setting strongly preferred
• Customer service experience required.
• Completion of required trainings under Rogers’ policies.
• Electronic medical record software experience, preferred.
• Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.
• Knowledge of medical terminology preferred.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)