Agency

Dept of Insurance

Division

Administration

Job Classification Title

Insurance Regulatory Analyst I (NS)

Position Number

60013514

Grade

NC17

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Description of Work

Position Number: 60013514
Salary Recruitment Range: $60,881 - $65,000
Salary Grade: NC17

The posting will close at 11:59 p.m. the night before the closing date. 

This position currently qualifies for a hybrid telework option with routine office and up to one remote workday per week. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.  

Primary Purpose of the Position

The primary purpose of this position is to provide technical expertise and regulatory oversight within the Agent Services Division of the North Carolina Department of Insurance. The Complaint Analyst researches, analyzes, documents, and responds to complaints and inquiries from insurance companies, licensees, and the public involving insurance-related matters, collection agencies, premium finance companies, and motor clubs. This position evaluates information, interprets applicable North Carolina General Statutes and administrative rules, and determines appropriate responses and corrective actions to ensure compliance with state laws and regulations.

The Complaint Analyst is responsible for investigating potential violations, reviewing supporting documentation, monitoring licensee compliance, and recommending or initiating appropriate regulatory action when necessary. This includes coordinating with licensees, complainants, internal divisions, other state agencies, and the Attorney General’s Office on matters that may result in administrative hearings, voluntary settlement agreements, license suspensions, revocations, or referrals for further investigation. The position also provides technical guidance on complex licensing and regulatory matters, supports division operations and customer service initiatives, and participates in special projects as needed. The successful candidate must exercise independent judgment, maintain accurate case records, communicate findings clearly and professionally, and ensure that complaints and regulatory matters are handled accurately, promptly, and in accordance with established policies, procedures, and performance standards.

Responsibilities include, but are not limited to:

Complaint Handling
• Investigate complaints by gathering relevant facts and applying applicable statutes and rules.
• Communicate promptly with licensees and complainants and provide timely written responses.
• Manage inquiry calls, document case information accurately, and maintain required system entries.

Division Operations
• Deliver high-quality customer service across phone, email, written, and in‑person inquiries.
• Provide accurate information on policies, licensing requirements, statutes, and regulations.
• Meet response-time standards, escalate issues appropriately, and assist with special projects.

Regulatory Actions and Special Cases
• Recommend regulatory actions, prepare case materials, and support administrative hearings.
• Process settlement agreements and disciplinary actions in accordance with required timelines.
• Participate in cross‑divisional projects and complex cases.

Division Support – Licensing & Regulatory Issues
• Respond to complex licensing inquiries from internal and external customers.
• Support task forces and special projects; assist supervisors with quality reviews.

Division Policies & Procedures
• Follow all State, Department, and Division policies, including documentation and reporting requirements.
• Maintain accurate case records, track progress, and ensure proper filing of regulatory actions.
• Adhere to timekeeping, communication, and administrative protocols.

Knowledge Skills and Abilities/Management Preferences

Knowledge, Skills and Abilities / Competencies

•     Thorough knowledge of the insurance industry.

•     Ability to read and understand policies, including but not limited to life, health and auto.

•     Excellent customer service skills.

•     Detailed knowledge regarding statutes and administrative codes that regulate insurance agents, agencies, adjusters and public adjusters.

•     Working knowledge of agent licensing requirements.

•     Ability to prioritize tasks and meet deadlines.

•     Working knowledge of the North Carolina Administrative Codes and the North Carolina General Statutes under Chapter 58.

•     Ability to interpret and analyze federal and state statutes relating to all regulated individuals and entities.  Ability to meet deadlines and key performance criteria outlined by management.

Additional Education and Experience:

Experience working with NIPR, NAIC, and iSite.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in business or economics or a related program from an appropriately accredited institution and three years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis; or an equivalent combination of education and experience.

Benefits of NC State Employment 

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include: 

• 12 annual paid holidays. 

• North Carolina State Health Plan administered by Aetna. 

• Supplemental benefits, including Flexible Spending Accounts, Accident Insurance, Cancer and Specified Disease Insurance, Critical Illness Insurance, Dental Insurance, and Vision Insurance. 

• North Carolina State Retirement System (TSERS). 

• WeSave employee discounts. 

Learn more about employee perks and benefits: 

• Why Work for NC? 

• NC OSHR: Benefits 

Supplemental and Contact Information 

For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above. 

To receive credit for work history and credentials, applicants must list the information on the State Application. Any information omitted from the application cannot be considered for qualifying credit. 

Applications with “see attached” or resumes submitted in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy. 

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. 

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Laeng Lorn

Recruiter Email:

[email protected]