ESSENTIAL JOB FUNCTIONS

Organizes and leads meetings with Subject Matter Experts (SMEs) to identify, understand and document learning needs.

Develops clear Key Learning Points (KLPs) based on identified learning needs and objectives.

Creates targeted questions that align with learning objectives, enhancing the effectiveness of instructional content.

Translates learning objectives into a detailed storyboard, providing a visual and structured outline for content creation and editing.

Ensures that the storyboard aligns with instructional goals and quality standards.

Collects and manages media and learning assets required for content development.

Crafts the final script, ensuring that instructional content is concise, engaging, and aligned with learning objectives.

Researches questions regarding content accuracy upon request.  Works closely with leadership to update documents and questions where needed, and makes recommendations to topic content changes, updating documentation when necessary.

Proactively researches impact of business changes on learning materials, seeking to stay in step with changing business needs.

Maintains ongoing communication with leadership throughout each topic project, escalating scope changes as needed.

Accurately documents work processes and decisions for future reference, ensuring clarity and continuity in project development.

Regularly updates training course images, scripts, and materials, ensuring they remain current and effective.

Periodically audits and updates files to ensure accuracy.

Creates and champions process improvements with a view to increasing impact and efficiency of learning materials.

Collaborates and consults with various SMEs and teams to ensure their learning goals are being achieved.

Recommends enhancements to the learning experience related to format and style to ensure ongoing team member engagement and operational fit.

Works with training metrics team to ensure learning objectives are being met for the materials and questions they initiate/create.

Assists with strategic planning of topic documentation and tracking mechanisms

Reviews requested edits to ensure they maintain the integrity and effectiveness of the content and captures accurate documentation regarding revisions and changes.

Participates in audio recording, video productions, or photo shoots in various roles either behind or in-front of the camera / microphone as needed.

All other duties as assigned.

SKILLS/EDUCATION/EXPERIENCE

Required:

3-5 years’ of operational experience with O’Reilly stores and distribution centers.

Exceptional written and verbal communication skills.

Strong documentation skills, ensuring clarity and comprehensiveness in training materials.

Excellent human relations skills, with the ability to handle difficult situations with diplomacy and tact.

Self-motivated, organized, accurate detail-oriented, and able to work both independently and collaboratively with team members.

Proficient in Microsoft Office Suite.

Knowledge of O’Reilly operations, policies, and procedures.

Desired: 

Bachelor's Degree or equivalent experience.

Course credit or a degree in instructional design, education/teaching, training, management, organizational communications, psychology, or a related field.

Knowledge / understanding of Adobe Creative Suite, multimedia production, graphic design, or other development software.

Experience with e-Learning course development tools, such as Articulate or similar platforms.

Fluency in Spanish or French languages (written and spoken).