As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2025 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,100 global team members who collaborate with customers across more than 30 market segments in 150 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

Overview

The Inside Sales Account Manager is responsible for managing and growing an assigned portfolio of Automotive customers through proactive account management, customer engagement, and consultative selling. This role serves as a primary point of contact for customers, focusing on strengthening relationships, identifying growth opportunities, and delivering exceptional customer service.

The successful candidate will develop a deep understanding of customer business objectives, purchasing behaviors, and application requirements within the automotive industry. By leveraging strong communication and sales skills, the Inside Sales Account Manager will build long-term customer partnerships, increase revenue within existing accounts, and ensure customers view H.B. Fuller as a trusted, valued supplier.

Key Responsibilities

Account Management & Territory Growth

• Manage an assigned territory and portfolio of Automotive customers.

• Develop and maintain strong customer relationships through proactive communication and regular account reviews.

• Identify opportunities to increase sales, expand product penetration, and grow market share within existing accounts.

• Develop and execute account growth plans aligned with customer objectives and company goals.

• Monitor customer buying trends, purchasing patterns, forecasts, and business initiatives to identify new revenue opportunities.

• Conduct telephone, virtual, and customer meetings to understand customer needs and provide value-added solutions.

• Ensure high customer satisfaction through responsiveness, problem-solving, and professional account management.

• Partner with customers to support new programs, product launches, and ongoing production requirements.

Customer Relationship Management

• Serve as the primary contact for assigned accounts, providing professional sales representation and exceptional customer service.

• Build relationships with purchasing, engineering, operations, manufacturing, and other key stakeholders within customer organizations.

• Gain customer support and acceptance by engaging in technical and commercial discussions to understand requirements and expectations.

• Influence and align both internal and external stakeholders to support customer success and business growth.

• Address customer inquiries, challenges, and opportunities promptly and professionally.

Sales Operations & Collaboration

• Record all customer interactions, account activities, and opportunities in CRM.

• Maintain accurate account information, forecasts, and sales pipelines.

• Meet or exceed established customer contact and account management objectives.

• Collaborate with Technical Service, Marketing, Product Management, Customer Service, and Field Sales teams to support customer needs.

• Coordinate customer meetings, business reviews, product evaluations, and technical discussions as required.

• Provide market intelligence, competitive insights, and customer feedback to internal stakeholders.

• Support pricing initiatives, contract renewals, and customer retention strategies.

Qualifications & Skills

• Proven experience in inside sales, account management, or customer relationship management.

• Experience within the Automotive industry preferred.

• Strong communication, relationship-building, and consultative selling skills.

• Ability to identify opportunities and drive organic growth within existing accounts.

• Strong organizational and time-management skills.

• Experience using CRM systems and maintaining accurate customer records.

• Ability to effectively communicate with stakeholders at all levels of an organization.

• Results-oriented with a focus on customer satisfaction and revenue growth.

Minimum Requirements

• Bachelor’s degree in a technical/mechanical or marketing field (or equivalent experience)

• 0-2 years professional sales experience, directly managing and supporting accounts and multiple technical product lines/families. Preferably in the industrial chemical industry.

Success Factors

The ideal candidate is a customer-focused sales professional who excels at building long-term relationships and growing existing business. They possess strong account management skills, a proactive mindset, and the ability to identify opportunities that create value for both the customer and H.B. Fuller. Success in this role is measured by customer retention, territory growth, account penetration, and the ability to develop trusted partnerships within the Automotive market.

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Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.