Employment Type:

Shift:

Description:

The rehabilitation scheduler/registrar colleague is responsible for greeting patients, obtaining a proper physician order, scheduling, and registering patients for rehab services. Responsible to obtain proper identification and insurance information from each patient, and ensure the patients understand their insurance benefit for therapy on their first visit. Responsible for day-to-day operations of the therapy offices, including identification of issues that need the attention of other members of the team. Maintain excellent records and file systems. Assist with general needs of staff. The rehab services scheduler/registrar also assists in obtaining appropriate information for Inpatient Rehab Unit admissions; communicates with various physicians, nursing, and utilization review staff to ensure a smooth admission.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

Education: Minimum high school diploma; prefer college education

Experience: Prefer 1-year previous office experience, preferably in a medical setting or the equivalent training and/or education

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

2. Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Chelsea Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

3. Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, Values and policies of Chelsea Hospital.

4. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

a. Obtaining legal prescription/order for rehabilitation services from patient, or physician office. When appropriate, also obtains office notes.

b. Scheduling of patient appointments.

c. Gathers accurate insurance information for verification.

d. Efficient and thorough registration of each patient to ensure proper billing.

e. Gathers data for process improvement.

f. Demonstrates accurate and timely communication with all colleagues and dept leadership.

g. Assists co-workers in completion of daily duties.

h. Verifies insurance eligibility, benefits and obtains insurance authorizations as appropriate. May need to coordinate with advanced registration department and/or billing department. Reviews insurance benefits with patients upon registration process.

i. Receives co-pays from patients and completes required documentation of payment. Provides a receipt to patient if requested.

j. Will check-in appointments within the EMR.

k. Will monitor and work reports as defined by dept leadership.

5. Demonstrates self-directed learning.

6. Provides excellent customer service by considering the age specific, development and cultural needs of patients, families and visitors. Demonstrates unit/area competencies to specific clerical tasks.

7. Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.

8. Practices effective communication in all interactions (patient, visitor, co-worker, etc.)

9. Promotes a positive work environment by demonstrating teamwork.

10. Efficiently navigate between several software programs and patient and staff interaction.

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs other duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.