Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for infrastructure tool/service designs within technical domains in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of tools/services by leading others in solution development, maintenance of templates, playbooks and automation used during implementation. Job expectations include demonstrating expertise within technical domains, decomposing issues or objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Responsibilities:

• Confirms that application and business requirements have been translated into technical definitions, reference models, blueprints, and playbooks to guide development and integration of technology solutions
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• Reviews and may develop software solutions to address manual and repeatable work or inefficient processes
• Reviews and guides the evaluation of reference models, blueprints, playbooks and the execution of on-site evaluations of third-party products being considered for firm adoption
• Mentors and assists Infrastructure resources on infrastructure service along with application integration validation methods and tools to ensure that technology solutions comply with enterprise system design and engineering standards
• Promotes an inclusive and healthy working environment and help to resolve organizational impediments/blockers
• NonStop Technical Support - OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups, Expand, Xypro: XAM, XAC, Compliance Pro
• Operational and Engineering Support role working on messaging middleware.
• Play a key role between Production and Development teams.
• Define, automate, and maintain support processes for data validation, entitlements integration, upgrades.
• Optimize existing solutions and architectures.
• Contribute to the design of resilient messaging architectures for low latency/high throughput use cases. 
• Should be able to adopt new skills and willing to upgrade skill.
• Strong knowledge on Protocols such as TCP/IP, SSL/TLS, SSH, SFTP, etc.  
• The candidates should be well versed in diagnosing issues and problems that arise in large multi-datacenter multi-tiered application environments. 
• Provides subject matter expertise and consulting services on a range of technologies, contributing to the technology strategy for end-to-end engineering solutions and providing feedback to the architecture teams.
• Follows reference models, blueprints, and playbooks to ensure the design is compliant.
• Assists in translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies.
• Assists Technical Analysts by ensuring system design technology solutions comply with enterprise system design and engineering standards.
• Develops software solutions to address manual and repeatable work or inefficient processes.
• Supports an inclusive and healthy working environment.

Required Qualifications:

• 2- 4 years’ experience working in a UNIX/Linux production environment with hundreds of hosts
• Minimum 4 years’ experience programming in Perl, Python, Bash or any C derivative (C++, Java)
• 2 – 4 years’ Experience in data structures & databases (SQL & No SQL)
• HSM support - Utimaco and Futurex
• Should be able to coordinate with application and infrastructure teams during releases and implement the tasks.
• Assisting with tracking and managing vendor support tickets, and be able to work with a team to triage and resolve urgent production issues
• Experience with and participation in on-call support for the production environment. 
• Experience with troubleshooting production applications.
• Excellent communication skills (both written and oral).
• Excellent documentation skills in MS Office, MS Visio and MS Project.

Knowledge and experience should include:

• Linux
• Windows
• General Information Security concepts.
• Copilot
• JAVA
• Trouble Shooting
• Problem Solving

Desired Qualifications:

• Automation with Ansible
• Experience using Git, Bitbucket, Jira, Wiki
• Basic knowledge of Middleware (AMPS, MQ, Kafka) and Platform OS (Windows, Unix)
• Programming experience interfacing with web and backend system interfaces
• Supporting multiple authentication methods (i.e. Kerberos, SiteMinder)
• Have a computer science degree or something equivalent. 

Skills:

• Analytical Thinking
• Application Development
• Production Support
• Risk Management
• Solution Design
• Automation
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Stakeholder Management
• Adaptability
• Architecture
• Innovative Thinking
• Project Management
• Technical Strategy Development

Shift:

Hours Per Week: