Join us as an Infrastructure Analyst

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
• We're offering this role at senior analyst level

What you'll do

As an Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you'll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.

We’ll also look to you to demonstrate:

• Atleast two years of experience in supporting enterprise network infrastructure environments and PEW management
• Strong experience managing and coordinating Planned Engineering Work (PEW) and network maintenance activities
• Experience preparing implementation plans, MOPs, rollback plans and post-implementation reviews
• Hands-on experience with Cisco, Arista technologies
• Knowledge of routing and switching technologies including VLANs, STP, OSPF and BGP
• Experience developing automation and compliance scripts using Python, PowerShell or similar scripting tools
• Experience using network monitoring, configuration and management platforms
• Strong understanding of device lifecycle management, inventory management and network governance processes
• Experience working within Change Management and ITIL-controlled environments
• Strong troubleshooting, analytical and problem-solving skills
• Excellent communication skills with the ability to coordinate activities across technical teams, vendors and business stakeholders
• Exposure to automation, reporting and operational process improvement initiatives
• CCNA/CCNP, ITIL Foundation or equivalent certifications would be advantageous

Hours

Job Posting Closing Date: