Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

The Industrial Generator Field Service Technician 2 is responsible for the maintenance, troubleshooting, repair, and optimization of gas/diesel engines to ensure their safe, efficient, and reliable operation. This role involves performing scheduled and unscheduled service activities on-site or at customer locations, diagnosing mechanical and electrical issues, and ensuring compliance with environmental and safety standards.

What you will do:

Support Service Coordination

• Support service coordination for customer calls or customer requests, prepare service orders, warranty or goodwill claims and process spare parts administrative and commercial administrative.

Order processing

• Managing and ownership for Genuine Parts and tools orders after handover of Sales to service coordination and ensure efficient correspondence with customers and Olympian internal.

CVA and Service Order Management

• Prepare service orders for invoicing by Service admin team, by collecting all needed data, invoices, labor sheets and manage spare parts returns.

Technical Information

• Maintain Service Shop documentation changes, collect new technical information from Service Library and share within service coordination.

Financial Management

• Control of invoicing and closing orders accordingly offers prices and customer conditions.

• Warehouse management support

• Service Warehouse Manager with stock inventory process or audits.

Maintenance and Service Activities

• Perform standard preventative maintenance task according to manufacturer specifications and perform on-site service activities on Olympian Products.

Troubleshooting and Repairs

• Analyze and resolve faults on Olympian Equipment on customer sites, by using diagnostic software and corresponding special tools and measuring instruments.

Documentation

• Prepare detailed service reports, inspection protocols, picture documentation for internal and external reporting purposes. Prepare documentation folder and forward to designated Service Area Manager for activities for further use in time.

Training

• Use internal and external training opportunities and stay up do date to technical innovations and circulars.

Customer Support

• Provide technical advice and trainings to end-costumer and Channel partners. Ensure customer satisfaction through professional conduct and solution-oriented work.

Internal Support

• Provide technical support for Olympian employees by conducting remote support on Olympian equipment and assist Olympian employees in technical issues.

Resource Management

• Planning and execution of work preparation and post-work follow-up. Maintenance of company vehicles, tools, and spare parts.

• Conduct routine system testing, load-bank testing (under supervision), and operational checks.

• Assist senior technicians with diagnosing mechanical and electrical issues, including fuel, cooling, and starting systems.

• Diagnose and repair electrical faults.

• Perform advanced generator commissioning, start ups, and integration with ATS.

• Respond to advanced service calls and support emergency after-hours work as needed.

• Learn to interpret wiring diagrams, schematics, and technical manuals.

What you will have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Top Candidates Will Also Have:

• Safety Qualification: NFPA70E and OSHA10

Additional Requirements:

• Requires a high school diploma or equivalent.

• Typically requires 2-4 years of related experience.

• Valid driver’s license and ability to meet background, drug, and medical requirements.

• Soft Skills: Accuracy, organization, customer service, and used to travel.

 Physical Demands:  

• Frequently required to stand and reach with hands and arms.  

• Frequently lift and/or move up to 50 pounds. 

• Specific vision abilities required by this job include close, distance, color, and peripheral vision. 

Work Environment:  

• Frequently exposed to moving mechanical parts and outside weather conditions. 

• Noise Level: Moderate, occasionally severe.  

• Required to wear Personal Protective Equipment (PPE), including, but not limited to, steel-toed safety shoes and safety glasses.

Additional Information:

• Travel requirement of 70-90% (Local) and 20-30% (Outside local area).

• Schedule: Monday – Friday 7:00 AM – 3:00 PM - 24/7.

• Overtime is based on business needs.

• Company Service Trucks will be assigned to employees based on qualifications and business needs.

• Position may require Special Government Clearance: Passing a US Government background check may be required as a job requirement.

• Additional Benefits: Company phone, Company Credit Card, Company Vehicle (including insurance, towing, and personal use) provided.

• Domestic relocation assistance is not offered for this position.

• Visa sponsorship is not offered for this position.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

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Please ensure you frequently check the e-mail account you provided on your application, including the junk/spam folder, as this is the primary correspondence method in our recruiting process.  

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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