THE ROLE

As Scalapay continues to grow, our In-Store Operations Team is looking for an Operations Intern to join their team for the next 6 months to assist with the development and management of our in-store merchants.
This position can be based either in Paris OR Milan, where we expect you to be on-site a minimum of three days a week while the other two can be worked remotely each week. This position requires a 2-week training in our Milan Headquarters, and then a couple of days every 6 weeks in either Paris or Milan (based on your primary location). The position is expected to start as of mid-September/beginning of October 2026.

As an In-Store Operations Intern you will play a key role within the in-store Sales Operations team. You will be responsible for ensuring that in-store activations and integrations with our merchants and partners run smoothly, quickly, and with the highest quality, while also managing post-sales activities (e.g., provide marketing materials, merchant support and success, etc.).

You will support merchants during and after the integration of Scalapay into their stores, acting as the main point of contact for technical and operational matters and ensuring a smooth and successful experience.

You will collaborate with the Sales, Account, and Product teams to ensure that each project is completed on time and meets the highest quality standards.

WHAT YOU WILL DO: 

• Collaborate closely with the sales team, joining merchant presentations and providing support throughout the sales process.
• Work closely with the account team to support upselling initiatives.
• Train merchants on how to use and how to sell using Scalapay
• Perform all activities required to activate new in store merchants.
• Communicate with merchants and partners, both via phone and email.
• Continuously analyze and identify opportunities for improvement to implement best practices.
• Customer Success activities such as store visits (driver's licence needed), deep dive meetings to understand pains and improve performances, gather feedback, etc.
• Cooperate with the Merchant Support team to implement new processes. 
• Manage our in-store marketing initiatives
  
  

WHO YOU ARE:

• You have an execution-driven mindset.
• You speak BOTH French AND Italian at a native or near-native level (C1-C2). Extra working proficiency in English (B2+) is required.
• With an analytical mindset, you are proficient with tools such as Excel/Google sheets as well as presentation tools such as Power Point/Google slides
• You have a strong interest in the in-store and payment industry. 
• You have already been exposed to startup or scale-up environments
• You hold a valid driver's licence

YOUR SOFT SKILLS:

• Strong attention to detail and excellent organisational skills, ensuring tasks are completed efficiently and accurately
• Effective communications skills, comfortable working in teams and collaborating with colleagues from different departments
• We value individuals who are proactive, adaptable, and eager to learn, as this role offers growth opportunities
• The ability to work well in fast-paced environments where meeting deadlines is crucial, along with a positive attitude and a solution-oriented mindset to overcome challenges.

WHY YOU SHOULD JOIN SCALAPAY:

• International environment with significant challenges to be met every day
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

HIRING PROCESS

1. An initial chat with our Talent Acquisition team
2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders
4. A final interview with a board member to discuss the values of Scalapay