À propos de ce poste In Room Dining Supervisor chez Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The In-Room Dining Supervisor is responsible for planning, organizing, and directing the daily operation of In-Room Dining while ensuring an exceptional guest experience. This role provides leadership and support to the In-Room Dining team, maintains service standards, and assists with operational oversight, team development, and guest engagement. This position is part of the Food & Beverage division and reports to Food & Beverage Leadership.
What you will do:
Supervise the daily operation of In-Room Dining, ensuring service standards are consistently maintained
Lead, motivate, coach, and support team members to deliver exceptional guest experiences
Maintain a visible presence within the operation and assist with resolving guest concerns, complaints, or special requests
Ensure food and beverage orders are delivered accurately, efficiently, and in accordance with Four Seasons standards
Support service execution by assisting with food and beverage delivery during peak periods as needed
Monitor quality, presentation, and timeliness of all In-Room Dining orders
Assist with labor management, scheduling, inventory controls, and operating procedures
Build relationships with repeat guests and recognize guest preferences to create personalized experiences
Collaborate closely with Culinary, Front Office, and other resort departments to ensure seamless guest service
Ensure compliance with food safety, sanitation, and alcohol service regulations
Assist with training and developing team members to achieve operational and service excellence
Assume responsibility for the department in the absence of management
What you bring:
College degree in Hospitality, Hotel Management, Restaurant Management, or related field preferred
Minimum of 2–3 years of experience in a food and beverage supervisory, lead, or management role
Previous luxury hotel, resort, or fine dining experience preferred
Strong knowledge of food and beverage service, wine, spirits, and guest engagement
Understanding of labor management, cost control, inventory management, and service standards
Excellent leadership, communication, and interpersonal skills
Strong problem-solving abilities and a guest-focused mindset
Ability to work effectively in a fast-paced luxury hospitality environment
Proficiency in English (reading, writing, and speaking)
Experience with hospitality and point-of-sale systems preferred
What we offer:
Competitive Salary & Wages
Comprehensive Benefits Package
401(k) Retirement Plan
Excellent Training and Development Opportunities
Complimentary Accommodations at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
Flexible schedule required, including mornings, evenings, weekends, and holidays
Ability to assume operational responsibility during all service periods as needed
Work Authorization:
ndidates must have valid authorization to work in the United States at the time of application.
