Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

The award-winning The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino are seeking for a In-Room Dining Manager.

The In-Room Dining Manager will be responsible for overseeing the daily operation of In-Room Dining, ensuring seamless service delivery and a consistently high-quality guest experience. The role requires strong leadership, operational awareness and a hands-on approach to managing the team and daily service.

• Oversee the daily operations of the In-Room Dining department, ensuring smooth and efficient service.
• Lead, motivate and support the IRD team, maintaining high standards of service and professionalism.
• Ensure guest orders are delivered accurately, promptly and according to established service standards.
• Handle guest requests, feedback and complaints professionally, ensuring effective service recovery when required.
• Coordinate closely with culinary and other hotel departments to ensure seamless operations.
• Monitor staffing levels, schedules and daily operational needs.
• Support the training, development and performance of team members.
• Ensure compliance with hygiene, food safety and operational standards.
• Monitor departmental performance and identify opportunities to improve efficiency and the overall guest experience.
• Support inventory control, equipment management and cost awareness within the department.

Requirements

• Previous experience in a supervisory or managerial Food & Beverage role, preferably within In-Room Dining or a luxury hotel environment.
• Proficiency in POS systems and hotel management software, such as Micros Simphony and Opera.
• Strong leadership and team management skills.
• Excellent communication and guest service skills.
• Ability to work effectively in a fast-paced hospitality environment.
• Strong organizational and problem-solving abilities.
• Very good command of English; additional languages will be considered an advantage.
• Flexibility to work shifts according to operational needs.

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide