Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Location:

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Job Details:

PURPOSE

Provide exceptional customer service by greeting, directing, instructing, and assisting patients to assure efficient patient flow while maintaining HIPAA rules and regulations for the Imaging suite at UT Health Austin.

RESPONSIBILITIES

• Performs all imaging administrative duties, including checking in patients, ensuring completion of all necessary forms for registration and assisting patients when needed
• Utilize EMR and RIS systems to ensure proper patient documentation and billing is complete
• Notifies technologist patient is ready for exams and provides information to technologist on where patient goes after exam is completed
• Schedules patients for Imaging exams performed in both HTB and HDB advanced Imaging
• Ensures prior authorizations are complete as necessary for patients' imaging services prior to scheduling exams.
• Communicates all pertinent information including delays in schedule or need for additional information to ordering providers and staff documenting all information in the electronic medical record.
• Assures that the Imaging suite is running smoothly and that patient flow is at the optimum.
• Obtains medical record requests and makes phone calls to request medical records from outside providers
• Download patient images from CDs into PACs
• Download requested images onto CDs and work with HIM to mail discs to requestor.
• Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Calls patients and phirans offices in order to schedule patients for their imaging exams
• Ensures all needed information including prior authorization, patient history and correct orders are assembled for patients of non-UTHA physicians
• Contacts clinics and physicians’ offices when necessary to correct imaging orders
• Performs cost estimates for patients having imaging exams upon request
• Ensures patient waiting area and restrooms are clean and reflect a positive image.
• Participates in education programs and attends meetings as required. Participates in the orientation and/or training of newly hired personnel. Keeps track of incoming faxes and scans documents into EMR accordingly.
• Ensures demographic information is complete and accurate.

REQUIRED QUALIFICATIONS

• High School Diploma/GED
• At least 2 year(s) of experience in similar role.
• Basic computer skills and familiarity with scheduling software.

Relevant education and experience may be substituted as appropriate

PREFERRED QUALIFICATIONS

• Associate's Degree with at least 4 year(s) of experience in healthcare setting.
• Advanced proficiency in scheduling software and customer service.
• Certification in Healthcare Access Management (CHAM)
• Previous experience in Imaging as a dedicated Imaging scheduler or clerk. 
• Previous experience with an EMR and RIS; EPIC highly desired.
• Prior experience as a scheduler/clerk in a Medical Imaging setting.
• Bilingual in English and Spanish.
  
  

SALARY RANGE

$43,500 + depending on qualifications

REQURIED MATERIALS

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.