About us:

Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The ICT Technical Associate is an early-career role designed to build practical experience across a broad range of enterprise technologies, including Microsoft cloud services, end-user computing, networking, infrastructure and systems administration. Supported by experienced ICT professionals, the role develops hands-on technical, problem-solving and continuous improvement skills, providing a strong foundation for progression into specialist technology careers.

Key Responsibilities:

• Provide responsive technical support across enterprise devices, applications and services, troubleshooting incidents and escalating complex issues where required.
• Configure, deploy and support workplace technologies, including laptops, mobile devices, software, meeting room technology and endpoint management.
• Support enterprise systems and cloud services including Microsoft Entra ID, Microsoft 365, Teams, SharePoint, Exchange Online, identity and access management, and networking.
• Identify opportunities to simplify, standardise and automate ICT processes using tools such as PowerShell and Microsoft Power Platform.
• Follow security, privacy and technology governance requirements while developing practical cyber security knowledge across identity, endpoints, patching and access controls.
• Create and maintain technical documentation, knowledge articles and procedures, while sharing knowledge and providing guidance to users and colleagues.
  

About you:

• Qualification (Certificate IV, Diploma or Advanced Diploma) in Information Technology, Networking, Cloud Technologies or a related discipline, or equivalent demonstrated technical capability.
• Nice to have: Exposure to Microsoft technologies such as Microsoft 365, Azure, Entra ID, Intune, PowerShell or Power Platform, with foundational knowledge of networking, cloud or automation.
• Practical technology experience through employment, internships, work placements, study or personal projects, with relevant industry certifications considered advantageous.
• Strong technical curiosity, problem-solving ability and commitment to continuous learning and professional development.
• Customer-focused and collaborative, with strong communication, attention to detail and the initiative to take ownership while recognising when guidance or escalation is required.
  

Essential:

Australian Citizenship and ability to obtain an NV1 Security Clearance. This role is a fully onsite role.

What's in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy - Make your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.
  

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work.