Position Title: Ice Skating Rink Monitor

Department: Guest Services

Supervisor: Guest Services Director

Position Status: Part-Time Seasonal, non-exempt

Nashville Zoo Mission:

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Position Description:

The Ice Skating Rink Monitor plays a crucial role in ensuring the safety and enjoyment of all guests at the rink. This position is seasonal, beginning in November 2026 and ending in January 2027. This role is ideal for someone who enjoys ice-skating and working in a dynamic, guest-focused environment.

• Duties and Responsibilities:

  • Supervise skaters on the ice to ensure they follow safety rules and regulations.
  • Identify and address any unsafe or potentially hazardous conditions on the ice.
  • Assist skaters during falls or incidents and contact first aid staff if necessary.
  • Provide excellent customer service to ensure a great guest experience.
  • Assist guests with ice skate sizing and rentals.
  • Maintain regular and reliable attendance.
  • Demonstrate a commitment to Nashville Zoo’s mission and values.

Qualifications/ Skills

• Advanced ice-skating ability.
• Strong communication skills to interact effectively with guests and staff.
• Ability to perform physical tasks such as lifting, carrying, and ice skating.
• Ability to self-direct work tasks while ensuring safety and productivity.

Education/ Experience:

• Must be at least 16 years of age.
• Must have reliable transportation.
• Must be available to work evenings, weekends, and holidays.

Physical Responsibilities:

• Ability to work outdoors, often in cold temperatures.
• Ability to stand/ skate for an entire shift.

Staff must frequently stand and walk for extended periods, interact with guests throughout their shift, and occasionally lift, carry, or move items up to 25–30 lbs, such as program materials, supplies, or event equipment. These roles require clear verbal communication, strong customer‑service skills, and the ability to project one’s voice during programs, tours, and presentations. Employees regularly work both indoors and outdoors in varying weather conditions and may be exposed to noise, crowds, dust, and routine cleaning agents. Staff must safely navigate public areas, stairs, and uneven surfaces, while operating basic equipment such as radios, tablets, microphones, and point‑of‑sale systems. Positions may involve assisting with special events, school programs, or animal‑themed activities, requiring flexibility, professionalism, and adherence to safety and guest‑interaction protocols. Schedules may include weekends, holidays, early mornings, evenings, and occasional overtime based on programming or attendance needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Work Schedule:

  • Typical hours are between 4:30pm to 10:30pm
  • Temporary position begins on November 3rd, 2026, and ends on January 3rd, 2027.

Pre-employment requirements:

• Nashville Zoo is an Equal Employment Opportunity (EEO) employer and maintains a drug-free work environment. All employment is at-will.

  • All candidates are required to successfully complete a criminal background check and drug screening prior to hire.