Job Summary

We are seeking a highly skilled IBM Watson AIOps / IBM Netcool Operations Insight (NOI) Consultant/Developer with hands-on experience in designing, customizing, and implementing enterprise event management and AIOps solutions. The ideal candidate will be responsible for developing customized solutions based on customer requirements, implementing automation, and creating Netcool Impact policies to support advanced event correlation and scenario-based event processing.

The successful candidate should possess strong technical expertise in IBM Watson AIOps, Netcool Operations Insight, Netcool Impact, OMNIbus, event integration, and automation, along with excellent problem-solving and customer engagement skills.

Key Responsibilities

• Design, develop, and implement IBM Watson AIOps and IBM Netcool Operations Insight (NOI) solutions.
• Analyze customer requirements and translate them into scalable technical solutions.
• Customize IBM Watson AIOps and NOI components to meet customer-specific operational requirements.
• Develop and maintain Netcool Impact policies for:
• Event enrichment
• Event correlation
• Event suppression
• Event automation
• Scenario-based event processing
• Business logic implementation
• Create policy-driven workflows to reduce alert noise and improve operational efficiency.
• Integrate IBM NOI with monitoring tools and third-party systems using REST APIs, JDBC, SNMP, Webhooks, Kafka, or other supported interfaces.
• Configure and customize IBM Netcool OMNIbus ObjectServer and probes.
• Develop automation workflows using IBM Watson AIOps Event Manager.
• Perform event mapping, event normalization, and event enrichment.
• Implement topology-aware event correlation where applicable.
• Develop dashboards, reports, and operational views.
• Troubleshoot and resolve issues related to IBM Watson AIOps and NOI components.
• Optimize system performance and improve event processing efficiency.
• Prepare technical documentation, solution designs, implementation guides, and operational runbooks.
• Provide technical support during implementation, testing, and production rollout.
• Work closely with customers, architects, and support teams throughout the project lifecycle.

Requirements

Required Technical Skills

IBM Technologies

• IBM Watson AIOps
• IBM Netcool Operations Insight (NOI)
• IBM Netcool Impact
• IBM Netcool OMNIbus
• IBM Event Manager
• IBM Agile Service Manager (ASM)
• IBM Cloud Pak for AIOps (preferred)

Development Skills

• Netcool Impact Policy Development
• JavaScript (Impact Policies)
• SQL
• REST APIs
• XML / JSON
• Shell Scripting (Linux)
• Python (preferred)

Integration Skills

• SNMP
• Web Services
• REST API Integration
• JDBC
• Kafka
• Webhooks
• Message Queues

Infrastructure Knowledge

• Linux Administration
• Red Hat OpenShift
• Docker / Kubernetes
• Networking Fundamentals
• TCP/IP
• SSL Certificates

Required Experience

• 5+ years of experience with IBM Netcool products.
• 3+ years of experience with IBM Watson AIOps or IBM Cloud Pak for AIOps.
• Proven experience developing Netcool Impact policies.
• Experience implementing event correlation and event automation solutions.
• Experience integrating enterprise monitoring platforms into IBM NOI.
• Strong troubleshooting and debugging skills.
• Experience working in production support environments.
• Experience with customer-facing solution implementation projects.

Preferred Qualifications

• IBM Watson AIOps Certification.
• IBM Netcool Certification.
• Experience with OpenShift and Kubernetes.
• Experience integrating ServiceNow, Maximo, or enterprise ITSM platforms.
• Knowledge of DevOps, CI/CD, and automation tools.
• Familiarity with AI-driven event analytics and anomaly detection.

Soft Skills

• Excellent analytical and problem-solving skills.
• Strong verbal and written communication.
• Ability to work independently and as part of a team.
• Customer-focused approach with strong stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Equivalent industry experience will also be considered.

Preferred Candidate Profile

The ideal candidate should have deep expertise in IBM Watson AIOps and Netcool technologies, with a proven ability to develop customized solutions and Netcool Impact policies that automate event management, reduce operational noise, and address complex customer requirements. Experience in designing scenario-based event correlation and automation workflows within enterprise environments is highly desirable.