About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.  

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

What you’ll be doing 

• Deliver exceptional customer service to our internal and external customers. 
• Administer user accounts and manage access requests. 
• Define, implement, and manage user access rights based on roles and responsibilities, including account setup outside of systems controlled by normal RBAC workflows.
• Provide offboarding support in an accurate and sufficient manner maintaining organizational SLA’s.
• Regularly review access logs, track changes, and generate compliance reports.
• Work with internal auditors to validate access controls and compliance.
• Develop, implement, and maintain IAM policies and procedures.
• Troubleshoot and provide support for IAM related issues.
• Monitor, manage and ensure the security of IAM systems and applications.
• Have a strong understanding of security concepts and how they apply to IAM.
• Work closely with other IT staff to ensure a secure and efficient system environment.
• Train staff on access procedures and best security practices.
• Regularly evaluate and improve IAM strategies, identifying potential security risks and implementing solutions.
• Participate in or lead projects related to IAM, such as system upgrades or the implementation of new security technologies.
• Be able to research and stay up-to-date on IAM trends and best practices.
• Serve as a resource for questions, inquiries and escalations from Tier 1 teams.
• Other duties as assigned. 

What the job requires: 

To be able to do your job at Carvana, there are some basic requirements we want to share with you. 

• Technical Associates Degree or equivalent IT training. 
• Minimum 3-5 years of experience in the technical support field. 
• Certified Identity and Security Technologist (CIST) Certification within 6 months of employment. 
• Top-notch customer service experience both in-person and virtually. 
• Excellent time management & prioritization skills.
• Have experience with G Suites, Okta, Oomnitza, Slack, Confluence, Jira, ServiceNow and Workspace One.
• Proficiency administering Active Directory, Azure, Okta Admin, and other access management tools.
• Ability to blend creativity, problem solving, and technical skills to support the end-user.
• The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind.
• High level of learning agility, and an aptitude for dealing with a fast paced-work environment.
• Maintaining dynamic troubleshooting skills while dealing with ambiguous situations or issues.
• Be willing to take on new projects even if that means learning something new. 

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.