New Berlin Heating and Air Conditioning - HVAC Service Technician
At New Berlin Heating and Air Conditioning, we’ve been a cornerstone of comfort in Southeastern Wisconsin since 1983, delivering top-tier heating and cooling solutions. As we continue to grow and meet increasing demand, we’re looking for an HVAC Service Technician to join our exceptional team. Here, you’ll find more than just a job—you’ll discover a career with unmatched training, room to grow, and the chance to make a meaningful impact on families and homes in our community. Let’s shape the future of home comfort together!
We are looking for an experienced HVAC Service Technician who knows how to troubleshoot a system, take care of the customer, and provide the right solution.
Diagnose, service, repair, and maintain residential HVAC systems
Perform preventative maintenance and system tune-ups
Troubleshoot electrical, mechanical, airflow, refrigerant, and control issues
Service furnaces, boilers, heat pumps, mini splits, central AC systems, and air handlers
Explain findings and present repair or replacement options to homeowners
Identify opportunities for system upgrades and maintenance agreements
Complete estimates, invoices, and service documentation accurately
Maintain company vehicle, tools, parts, and equipment
Follow EPA, OSHA, and company safety standards
Provide a professional customer experience from start to finish
3+ years of residential HVAC service experience preferred
Strong diagnostic and troubleshooting ability
EPA 608 certification required
Experience with furnaces, boilers, heat pumps, mini splits, and AC systems
Knowledge of electrical and low-voltage troubleshooting
Ability to explain technical issues in a way customers understand
Comfortable presenting repair and replacement options
Valid driver's license with an acceptable driving record
Service Titan or similar field service software experience is a plus
Shows up ready to work and follows through on commitments
Takes pride in quality work and attention to detail
Communicates clearly with customers and teammates
Works safely and follows established processes
Takes ownership, solves problems, and is willing to keep learning
In this role, you'll be responsible for:
Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Responding to service requests within New Berlin's defined time frame. Timely response ensures customer comfort and builds trust.
Completing annual maintenance of heating and air conditioning systems.
Participating as a member of our on-call rotation schedule for emergency service requests.
Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned
Required Skills and Abilities:
Prior heating and/or cooling experience in a residential capacity.
Ability to prioritize tasks and communicate with customers.
Demonstrated excellent communication conflict resolution and interpersonal skills.
Demonstrated ability to work as an effective team member and pitch in as needed.
Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
Must be able to work on a ladder.
Must be able to lift 50 pounds.
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