Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

The Human Services Coordinator assists the case management team with the delivery of clinical case management services to assigned patient populations and, under the supervision of the Program Director, is responsible for providing supplemental program coordination and sound operational direction for the AccessHealth Tri-County Network program.  Services include but are not limited to outreach, monitoring, service planning, financial resource planning, case coordination, advocacy, education, and follow-up directly related to the patient.

Essential Job Functions

• ​Serves as the point of contact for patients' care coordination throughout hospital departments and community partners.
• Acts as a patient safety advocate by participating in ongoing quality improvement in the department.  Incorporates the professional practice model into care delivery.
• Meet regularly with the Community Care Navigation Team to discuss pending status and ongoing conditions of patients and provide guidance to Community Care Navigators as needed with medical and social patient care coordination issues and evaluate effectiveness.
• In collaboration with the Program Manager, provides guidance to teammates in the absence of the Program Director.
• Provide daily casework on assigned set of patients enrolled in the AccessHealth Tri-County Network Program to include completing applications, developing care plans, and other aspects of social service coordination.
• Assist Program Director in developing and maintaining a network of human services and community resources that partner with AHTN to provide supportive services to clients.
• Documents all findings, actions, and plans using the guidelines and standards of Access Health.   
• Input data into patients' charts and assist with running data reports when needed.
• Assist case managers with applications to benefits programs and reimbursement sources, including, but not limited to, Medicaid and Medicare, AIDS drug assistance applications, ACA Insurance marketplace plans, prescription assistance programs, charity applications, and other insurance applications.
• Facilitate case coordination, which is non-duplicative and collaborative; be responsible for timely two-way communication between other agencies; and ensure continuous seamless case management.
• Maintain strict confidentiality of all client data and observe all policies concerning the release of information.
• Performs other job duties and responsibilities as required.

Licensing/Certification

• N/A

Education

• Bachelor’s in Social Work, Human Services, Sociology, Psychology, Counseling and Health Education or related field (Required)

Work Experience

• 5 Years of experience in case management or counseling, preferably in a public health setting or with high-risk populations
• Program management or coordination experience preferred.
• Experience related to the marginalized population is required  
• Related unpaid and internship experience is accepted.

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care.  This is a Joint Commission requirement.  Also, select the age of the patient population served:

    x     Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

    x     Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

         Neonates (0-4 weeks)

         Infant (1-12 months)

         Pediatrics (1-12 years)

         Adolescents (13-17 years)

   x      Adults (18-64 years)

   x      Geriatrics (65 years and older)

         Not applicable to this position

Working Conditions

This section addresses the physical environment in which the employee will perform the work.  Please identify ALL working conditions that apply to the role.

    x     Periods of high stress and fluctuating workloads may occur.

  x       Long-distance or air travel as needed- not to exceed 10% travel.

   x      General office environment.

         May be exposed to high noise levels and bright lights.

         May be exposed to physical altercations and verbal abuse.

         May be exposed to limited hazardous substances or body fluids.*

         May be required to use physical restraints.

         May be exposed to human blood and other potentially infectious materials.* 

   x      May be exposed to adverse weather conditions: cold, hot, dust, wind, etc.

  x       May have periods of constant interruptions.

  x       Required to car travel to off-site locations, occasionally in adverse weather conditions.

    x     Prolonged periods of working alone.

____ Other:                                

____ Not applicable to this position                                                    

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

This section addresses the physical demands and work position of the associate in the role.  Please identify the frequencies for ALL physical requirements for each physical demand and work position below. ​

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                                                                                                                   

Lifting/ Carrying (50-100 lbs.)                                                                                                              

Push/ Pull (0-50 lbs.)                                                                                                                              

Push/ Pull (50-100 lbs.)                                                                                                                          

Stoop, Kneel                                                                                                                                            

Crawling                                                                                                                                                   

Climbing                                                                                                                                                   

Balance                                                                                                                                                     

Bending                                                                                                                                                    

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                                                                                        

Walking                                                                                                                                                     

Standing                                                                                                                                                    

Additional Physical Requirements/Hazards

This section addresses the additional physical requirements/hazards on the associate in the role.  Please identify ALL additional physical requirements/hazards.

Physical Requirements - Select if a physical requirement for this job.

     x    Manual dexterity (eye/hand coordination)

    x     Perform shift work

         Maneuver weight of patients

     x    Hear alarms/telephone/audio recordings

  x       Reach above shoulder

   x      Repetitive arm/hand movements

         Finger Dexterity

         Color Vision

         Acuity – far

         Acuity – near

____ Not applicable to this position                                                                             

Hazards - Select if a potential hazard for this job.

         Depth perception

         Use of Latex products

         Exposure to toxic/caustic/chemicals/detergents

         Exposure to moving mechanical parts

         Exposure to dust/fumes

         Exposure to potential electrical shock

         Exposure to x ray/electromagnetic energy

         Exposure to high pitched noises

         Gaseous risk exposure

         Other:                              

____ Not applicable to this position                                                                             

Skills

Hard/Tech/Clinical Skills:

• Ability to master Access Health South Carolina’s software programs, including the data tracking software CareScope, conducting daily tasks with proficient skills in a Windows-based environment.
• Ability to build consultative relationships, to work collaboratively and to develop successful partnerships with others. Well-developed level of comfort working with physicians. Proven ability to lead and inspire work teams while being results-oriented. Ability to coordinate care across multiple inpatient and outpatient areas of the hospital and community.
• Ability to master the federal insurance exchange and Benefits Bank.
• Capabilities of Analyzing data or information
• Proficient in Case management

​

Soft/Interpersonal Skills:

• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with family members
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Knowledge of local healthcare options and resources, including mental health.

Demonstrates knowledge of community resources and government assistance programs for the underserved.

Must have good organizational and time management skills

The individual must be an interdisciplinary team player and able to prioritize needs and services of the patient.

Roper St. Francis Healthcare is an equal opportunity employer. 

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].